Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
03/2020 - CurrentCustomer Service Representative | Exela Technologies Inc. - New Brunswick , NJ
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
03/2019 - CurrentPrep /Dishwasher | Oakmont Management Group - Sacramento , CA
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Washed, chopped, Action and Action vegetables and Type ingredients.
- Prepared ingredients for menu items.
- Practiced proper safety and sanitation standards.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Prepared meats for dish assembly and serving by slicing and Action.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Managed opening and closing shift kitchen tasks.
- Cleaned and organized kitchen areas.
- Fried, grilled and baked foods such as Ground beef, Chicken and Pasta
11/2018 - CurrentCare Provider | IHSS - City , STATE
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Promoted social, emotional and physical health through diverse activities.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Organized medication and provided reminders according to schedule.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept individuals safe by removing hazards and correcting problems.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Ran errands for customers, including shopping, and picking up other necessities.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Arranged transportation and accompanied patients to doctors' offices or errands.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Remained alert to problems or health issues of clients and competently responded.
Education
06/2013Victor Valley High School, City, StateDiploma: Graduation Requirements
Certifications
Food Handlers card.
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Resume Overview
School Attended
- Victor Valley High School
Job Titles Held:
- Customer Service Representative
- Prep /Dishwasher
- Care Provider
Degrees
- Diploma : Graduation Requirements
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