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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Dedicated nursing student, graduating December 2013, who is skilled in clinical patient support. Strong ability to communicate clearly and effectively to patients and clinical staff.

Certifications and Licenses

AHA Basic Life Support (BLS) for Healthcare Providers, AED, First Aid, Pharmacy Technician

Skill Highlights
  • Health and wellness expertise
  • Medication administration expert
  • Skilled in conducting physical examinations
  • Pediatric exams competency
  • Culturally sensitive
  • Computerized charting proficiency
  • Mobility assistance
  • Specimen collection/processing proficiency
  • Strong clinical judgment
  • Enthusiastic caregiver
  • Patient/family focused care
  • Abides by infection control standards

Nursing Experience-Clinical Rotations

Holy Cross Hospital-Ob Clinical

Holy Cross Hospital-Senior Practicum-Medical Surgery

Providence Hospital-Emergecy/Triage Care & Medical Surgery

Children's National Medical Center-Pediatric Neurosurgery

Inova Fairfax Hospital-Mental Health Clinical

Belize Clinic-Community Nursing

George Washington Hospital-Cardiac Telemetry Unit



Clinical Skills

  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Diagnostic/Ancillary Tests
  • Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology for up to 10 patients per day.Home Aid
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.Perinatal Care
  • Assisted physicians in focus studies in prenatal care.
  • Performed basic physical assessments of newborns and infants.Vitals Testing
  • Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Healthcare Experience
Customer Service Representative06/2011 to 09/2011
Hughes ExterminatorsSaint Petersburg , FL

Responded to members health plan questions and concerns and acted as a member advocate. Served as liaison between clinical staff and the community. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records and tracked all inquiries and requests on an automated contact management system. Diffused anger, tension and hostility in members and effectively communicated the care and concern that Kaiser Permanente had for members.Troubleshot and resolved internet connectivity and general software and hardware issues. Added user accounts and collaborated with the global team to resolve IT support cases.

Patient Visitor Representative08/2010 to 12/2010
Mid-Columbia Medical CenterHood River , OR
Client Services Advocate/Customer Service Representative08/2009 to 08/2010
Express Scripts (formerly Wellpoint NextRX)City , STATE

•Represented customers internally and coordinated with other functional teams to complete projects and address ongoing service needs.

•Acted as the primary source of contact for clients and service teams for resolution of customer issues.

•Resolved escalated client issues by conducting emergency meetings.

•Coordinated and provided final resolution responses on escalated issues and service concerns related to customers.

•Oversaw all Pharmacy Benefit Management all (PBM) operational functions pertaining to day-to-day management of the customer such as maintaining eligibility maintenance and benefit exclusions i.e. pre-existing clauses, copay maximums, or specific drug restrictions.

• Researched complex issues by analyzing relevant data and coordinating with internal and external areas to ensure complete resolution and sent professionally written manual responses to customers and clients by mail and email, meeting high client expectations and ensuring positive consumer relations.

• Utilized appropriate systems to access confidential patient information in compliance with company policy, HIPAA and other regulations to analyze benefit/claims data and accurately respond to routine and non-routine customer, client and provider inquiries regarding pharmacy eligibility, benefits, claims processing and mail order prescriptions.

• Proactively educated customers on how to use available services, increasing customer satisfaction.

Medical Technician/Personal Care Aide06/2006 to 07/2007
Country Meadows Assisted Living CommunityCity , STATE
Customer Service Representative04/2002 to 05/2003
Company NameCity, State
Education and Training
Bachelor of Science: Nursing2013The Catholic University of AmericaCity, State

G.P.A.: 3.6/4.0

Honors: Deans List, Nursing Scholarships

Relevant Coursework:


Bachelor of Arts: Psychology2009Butler UniversityCity, State

G.P.A.: 3.1/4.0

Relevant Coursework:

Professional Experience
Marketing Specialist/Marketing Coordinator/Lead Generator05/2000 to 12/2005
Company NameCity, State
Community Service

Summer Break Mission Trip to Belize, Obstetrics & Gynecology clinic and Well Baby/Child Assessments, Summer 2012

Skills
  • Healthcare: intravenous therapy, computerized charting, breastfeeding educator, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

  • Computer: Microsoft Word, Excel, PowerPoint, and Access; Cerner
Affiliations

Sigma Theta Tau International Honor Society of Nursing (STTI), National Society of Collegiate Scholars (NSCS), National Student Nurses Association (NSNA)

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • The Catholic University of America
  • Butler University

Job Titles Held:

  • Customer Service Representative
  • Patient Visitor Representative
  • Client Services Advocate/Customer Service Representative
  • Medical Technician/Personal Care Aide
  • Marketing Specialist/Marketing Coordinator/Lead Generator

Degrees

  • Bachelor of Science : Nursing 2013
    Bachelor of Arts : Psychology 2009

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