Customer Service Representative Resume Example Kaiser Permanente

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Focused, hardworking, and detail-oriented professional, offering broad-based background and hands-on skills in nursing, medication administration, and quality patient care. Competent in pursuing and applying education, with a passion to meet the challenges facing todays healthcare settings.

Relevant Professional Experience

Customer Service RepresentativeJun 2011 to Sep 2011
Kaiser Permanente － Fulton, MD

Served as liaison between clinical staff and community, providing accurate and appropriate information in response to client inquiries
Diffused anger, tension and hostility in clients and effectively communicated care and concern on behalf of organization
Collaborated with global team resolving IT support cases

Patient Visitor RepresentativeAug 2010 to Dec 2010
Methodist Hospital-IU Health － Indianapolis, IN

Managed visiting area, including greeting visitors and responding to telephone and in-person requests
Maintained and secured front desk area and facility
Served as central point of contact for all visitors gaining access to labor and delivery unit
De-escalated hostile visitors and managed hostile encounters

Client Services Advocate/Customer Service RepresentativeAug 2009 to Aug 2010
Express Scripts (formerly Wellpoint NextRX) － Indianapolis, IN

Acted as primary source of contact for clients and service teams in resolving customer issues
Coordinated and provided final resolution responses on escalated issues and concerns
Researched complex issues by analyzing relevant data and coordinating with internal and external areas ensuring complete resolution
Utilized appropriate systems accessing confidential patient information in compliance with company policy, HIPAA and other regulations

Medical Technician/Personal Care AideJun 2006 to Jul 2007
Country Meadows Assisted Living Community － Allentown, PA

Administered medication and obtained vitals for over 30 patients per shift
Provided assistance with daily living activities
Managed care of patients with Alzheimer's and dementia
Supervised and assisted team of 5 peers

Student Nurse Clinical Rotations

Women in Health & Illness (Labor & Delivery Unit), Holy Cross Hospital, Silver Springs, MD, Fall 2013

Medical-Surgical IV (Medical-Surgical Unit), Holy Cross Hospital, Silver Springs, MD, Fall 2013

Medical-Surgical III (Medical-Surgical Unit), Providence Hospital, Washington, DC, Fall 2012

Child & Adolescent Health (Neurosurgery Unit), Children's National Medical Center, Washington, DC, Fall 2012

Maternal and Child Health (Obstetrics, Gynecology and Pediatric missionary work), Northern Regional Hospital, Orange Walk, Belize, Central America, Summer 2012

Mental Health (Behavior and Mental Health Unit), Inova Fairfax Hospital, Fairfax, VA, Summer 2012

Medical-Surgical II (Emergency Medicine), Providence Hospital, Washington, DC, Spring 2012

Medical-Surgical I (Cardiac Surgery Unit), George Washington University Hospital, Washington, DC, Fall 2011

Skill Highlights

Measured patients' weight, height and vital signs
Monitored patient's vital signs in response to medication administration
Recognized signs and symptoms of distress and provided immediate intervention
Demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology
Assisted patients daily living activities
Assisted with external and internal urinary catheters; nasogastric tubes; intravenous therapy; and oxygen therapy.

Performed basic physical assessments of newborns, infants and adults
Administered medications under RN supervision
Explained treatment procedures, medication risks, special diets and physician instructions under RN supervision and instruction
Educated patients on breastfeeding and vaccinations
Skilled in application of nonsterile dry dressings and bandages
Instructed patients and family members on proper discharge care under RN supervision

Education

Bachelor of Science, Nursing2013The Catholic University of America － Washington, DC, Graduating December 2013

G.P.A.: 3.6/4.0

Honors: Deans List, Nursing Scholarships

Relevant Coursework: Management of Health Care Delivery, Child and Adolescent Health, Adults and Health and Illness, Women's Health, Biomedical Ethics, Nursing Research, Health Assessment

Bachelor of Arts, Psychology2009Butler University － Indianapolis, IN

G.P.A.: 3.1/4.0

Relevant Coursework: Abnormal Psychology, Life Span Developmental Psychology, Psychology of Personality, Social Psychology, Advanced Statistics in Psychology, Research Methods

Certifications and Credentials

AHA Basic Life Support (BLS) for Healthcare Providers, AED, First Aid, Pharmacy Technician

Community Service

Summer Break Mission Trip to Belize, Obstetrics & Gynecology clinic and Well Baby/Child Assessments, Summer 2012

Computer Skills

Microsoft Word, Excel, PowerPoint, and Access; Cerner; Oracle Applications; Windows; MAC OSX

Affiliations

Sigma Theta Tau International Honor Society of Nursing (STTI), National Society of Collegiate Scholars (NSCS), National Student Nurses Association (NSNA)

Resume Overview

Companies Worked For:

Kaiser Permanente
Methodist Hospital-IU Health
Express Scripts (formerly Wellpoint NextRX)
Country Meadows Assisted Living Community

School Attended

The Catholic University of America
Butler University

Job Titles Held:

Customer Service Representative
Patient Visitor Representative
Client Services Advocate/Customer Service Representative
Medical Technician/Personal Care Aide

Degrees

Bachelor of Science , Nursing 2013
Bachelor of Arts , Psychology 2009

Customer Service Representative Resume Example

Resume Score: 100%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes