Customer Service Representative Resume Example
Dedicated nursing student, graduating December 2013, who is skilled in clinical patient support. Strong ability to communicate clearly and effectively to patients and clinical staff.
AHA Basic Life Support (BLS) for Healthcare Providers, AED, First Aid, Pharmacy Technician
|
|
Holy Cross Hospital-Ob Clinical
Holy Cross Hospital-Senior Practicum-Medical Surgery
Providence Hospital-Emergecy/Triage Care & Medical Surgery
Children's National Medical Center-Pediatric Neurosurgery
Inova Fairfax Hospital-Mental Health Clinical
Belize Clinic-Community Nursing
George Washington Hospital-Cardiac Telemetry Unit
Clinical Skills
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Diagnostic/Ancillary Tests
- Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology for up to 10 patients per day.Home Aid
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Provided patients with transportation to and from doctor appointments.Perinatal Care
- Assisted physicians in focus studies in prenatal care.
- Performed basic physical assessments of newborns and infants.Vitals Testing
- Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Hughes ExterminatorsSaint Petersburg , FL
Responded to members health plan questions and concerns and acted as a member advocate. Served as liaison between clinical staff and the community. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records and tracked all inquiries and requests on an automated contact management system. Diffused anger, tension and hostility in members and effectively communicated the care and concern that Kaiser Permanente had for members.Troubleshot and resolved internet connectivity and general software and hardware issues. Added user accounts and collaborated with the global team to resolve IT support cases.
Mid-Columbia Medical CenterHood River , OR
Express Scripts (formerly Wellpoint NextRX)City , STATE
•Represented customers internally and coordinated with other functional teams to complete projects and address ongoing service needs.
•Acted as the primary source of contact for clients and service teams for resolution of customer issues.
•Resolved escalated client issues by conducting emergency meetings.
•Coordinated and provided final resolution responses on escalated issues and service concerns related to customers.
•Oversaw all Pharmacy Benefit Management all (PBM) operational functions pertaining to day-to-day management of the customer such as maintaining eligibility maintenance and benefit exclusions i.e. pre-existing clauses, copay maximums, or specific drug restrictions.
• Researched complex issues by analyzing relevant data and coordinating with internal and external areas to ensure complete resolution and sent professionally written manual responses to customers and clients by mail and email, meeting high client expectations and ensuring positive consumer relations.
• Utilized appropriate systems to access confidential patient information in compliance with company policy, HIPAA and other regulations to analyze benefit/claims data and accurately respond to routine and non-routine customer, client and provider inquiries regarding pharmacy eligibility, benefits, claims processing and mail order prescriptions.
• Proactively educated customers on how to use available services, increasing customer satisfaction.
Country Meadows Assisted Living CommunityCity , STATE
Company NameCity, State
G.P.A.: 3.6/4.0
Honors: Deans List, Nursing Scholarships
Relevant Coursework:
G.P.A.: 3.1/4.0
Relevant Coursework:
Company NameCity, State
Summer Break Mission Trip to Belize, Obstetrics & Gynecology clinic and Well Baby/Child Assessments, Summer 2012
- Healthcare: intravenous therapy, computerized charting, breastfeeding educator, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
- Computer: Microsoft Word, Excel, PowerPoint, and Access; Cerner
Sigma Theta Tau International Honor Society of Nursing (STTI), National Society of Collegiate Scholars (NSCS), National Student Nurses Association (NSNA)
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- The Catholic University of America
- Butler University
Job Titles Held:
- Customer Service Representative
- Patient Visitor Representative
- Client Services Advocate/Customer Service Representative
- Medical Technician/Personal Care Aide
- Marketing Specialist/Marketing Coordinator/Lead Generator
Degrees
- Bachelor of Science : Nursing 2013
Bachelor of Arts : Psychology 2009
Similar Resumes
