Customer Service Representative Resume Example
Hardworking Customer Service Representative with 10 years of experience working with Customers and Sales. Trained in project and time management with extensive knowledge of medical providers/ insurance and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skilled call center professional versed in customer support protocols for Medicaid Insurance holders. Bring extensive high-call volume experience spanning 2 years working with insurance and providers. Superior computer skills and telephone etiquette.
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Service-focused at SSM Health by bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in many POS' with 2 years of expertise in related roles.
Sarasota , FL11/2018 - 02/2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls
- Provided primary customer support to internal and external customers in fast-paced environment
- Entered customer interaction details in Software to track requests, document problems and record solutions offered
- Responded to customer requests for products, services and company information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Walland , TN03/2016 - 09/2017
Waited on up to 10 customers at bar.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Generated higher ticket averages by training number of employees on suggestive up-selling techniques
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
Brooklyn Center , MN07/2015 - 12/2016
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Coached team on effective upselling and cross-selling methods
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Credit card processing
- Key holder experience
- Strategic sales knowledge
- Multi-line phone talent
- Money handling abilities
- Retail store support
- Creative problem solving
- Medical terminology knowledge
- Professional telephone demeanor
- Administrative support
- Good listening skills
- Recordkeeping strengths
- POS systems expert
- Report preparation
- Complaint resolution
4 week training program on Medicaid insurance for Children's Community Health Plan and Dean Health Plan.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Measurable results
Resume Overview
School Attended
- Columbus High School
- Madison College
Job Titles Held:
- Customer Service Representative
- Bartender
- Assistant Store Manager
Degrees
- High School Diploma
Judicial Reporting
Similar Resumes
