Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Work History
Idex Corporation - Customer Service RepresentativeBenton Harbor , MI08/2006 - 05/2008
- Boosted sales revenue by skillfully promoting diverse Diabetic Testing supplies and diabetic nutrition education and products related to this health concern.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Leveraged sales expertise to promote medical equipment and capitalize on upsell opportunities.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Zynex Medical Inc - Quality Control InspectorCity , STATE09/2015 - 12/2019
- Evaluated components and final products against quality standards and manufacturing specifications.
- Created and deployed best practices to improve efficiency and reduce defects.
- Completed precise measurements using special tools.
- Monitored performance and generate reports detailing the quality of product and defect rates.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Performed visual inspections and non-destructive testswhere appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored production processes to gain anunderstanding of problematic steps and rectify issues.
- Examined Rack Integration Build Documents and reported all defects or issues, reported problems quickly and maintained high levels of accuracy.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Used appropriate tools provided to inspect the quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about specific quality issues such as non- compliance with Company standards and Customer Build Document specification.
- Studied blueprints and design specs to uphold best-in-class knowledge of Rack Integration products.
- Maintained compliance with safety and clean area procedures.
- Conducted analyses of both in-process and completed Rack Integration materials, components, and products.
- Performed visual assessment of products to evaluate conformance with quality standards Inspected raw materials, finished products, Rack Integration, and Validation Reports to guarantee quality and safety per Customer expectations.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Arriva Medical - Customer Service Representative/Document Control SpecialistCity , STATE05/2008 - 05/2013
- Recommended Diabetic Testing Supplies to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer interaction details in Excell to track requests, document problems and record solutions offered.
J.C. Penney Customer Service Center - Customer Service Center Representative/Administrative AssistantCity, State08/1985 - 05/2005
- Regularly exceeded daily sales and product add-on quotas.
- Answered constant flow of customer calls with up to numerous calls in queue per minute.
- Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Compiled customer feedback and recommended service delivery improvements to management.
- Suggested new procedure to persuade cancelling customers to stay with the company.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended alternative products to customers, thoroughly explaining details.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided information to customers regarding JC Penney's charge card and loyalty program and helped to open and activate new accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in database to track requests, document problems and record solutions offered.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Drafted professional business memos, letters, and marketing copy to support business objectives and growth.
- Offered departmental administrative support.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered, responded to numerous phone calls on a multi-line phone system.
- Resolved irate customer issues quickly by using my customer service skills and product knowledge, effectively reducing customer complaints.
Skills
- Report preparation
- Sale expertise
- Credit card processing
- International sales support
- Complaint resolution
- Multi-line phone talent
- Staff education and training
- Professional telephone demeanor
- Warehousing functions
- Good listening skills
- Data entry
- Recordkeeping strengths
- Administrative support
- Shipping procedures understanding
- Medical terminology knowledge
- Quick learner
- Creative problem solving
- Training development aptitude
- Computer proficient
- Service standard compliance
- Administrative support, Marketing copy, Phone
- Blueprints, Materials, Training development
- Consultation, Medical terminology, Troubleshooting
- Council, Excell, Validation
- Creative problem solving, Microsoft Office, Warehousing
- Credit, Office
- Customer satisfaction, NEXT
- Customer service skills, Phone system
- Data entry, Pick
- Databases, Processes
- Database, Quality
- Delivery, QA
- Diabetic, Quality control
- Documentation, Quick learner
- Senior management, Safety
- Inspect, Sales
- International sales, Shipping
- Inventory, Specification
- Letters, Spreadsheets
- Listening, Telephone
Education
2019Certificate of Completion For Microsoft Office Expected in Cumberland University -
Lebanon, TN
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Smithsburg High SchoolCity, StateHigh School DiplomaMember of Student Council (Secretary) Member of Smithsburg High School Band
Certificate of Completion For Microsoft Office Expected in Cumberland University -
Lebanon, TN
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Resume Overview
School Attended
- Smithsburg High School
Job Titles Held:
- Customer Service Representative
- Quality Control Inspector
- Customer Service Representative/Document Control Specialist
- Customer Service Center Representative/Administrative Assistant
Degrees
- Certificate of Completion For Microsoft Office Expected in Cumberland University -
Lebanon, TN
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High School Diploma
Certificate of Completion For Microsoft Office Expected in Cumberland University - Lebanon, TN
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