Customer Service Representative Resume Example Ammed Direct

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

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Download your resume, print it out and get it ready to send! Professional Summary Dependable quality assurance professional with 10 years of experience. Top-notch skills in organizing and prioritize workflow to complete demanding objectives. Ready to apply experience and skills to a new long-term position. With over 10 years of experience in quality inspection, as well as customer service skills that consistently exceed company standards, and productivity goals. Focused on defining best practices and meeting quality standards and delivery deadlines.

Work History

AmMed Direct - Customer Service RepresentativeNashville, TN08/2006 - 05/2008

Boosted sales revenue by skillfully promoting diverse Diabetic Testing supplies and diabetic nutrition education and products related to this health concern.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Leveraged sales expertise to promote medical equipment and capitalize on upsell opportunities.
Educated customers on promotions to enhance sales.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.

FedEx Supply Chain - Quality Control InspectorMount Juliet, TN09/2015 - 12/2019

Evaluated components and final products against quality standards and manufacturing specifications.
Created and deployed best practices to improve efficiency and reduce defects.
Completed precise measurements using special tools.
Monitored performance and generate reports detailing the quality of product and defect rates.
Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Performed visual inspections and non-destructive tests where appropriate.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Monitored production processes to gain anunderstanding of problematic steps and rectify issues.
Examined Rack Integration Build Documents and reported all defects or issues, reported problems quickly and maintained high levels of accuracy.
Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Used appropriate tools provided to inspect the quality of products, taking note of functionality, appearance and other specifications.
Communicated with production team members about specific quality issues such as non- compliance with Company standards and Customer Build Document specification.
Studied blueprints and design specs to uphold best-in-class knowledge of Rack Integration products.
Maintained compliance with safety and clean area procedures.
Conducted analyses of both in-process and completed Rack Integration materials, components, and products.
Performed visual assessment of products to evaluate conformance with quality standards Inspected raw materials, finished products, Rack Integration, and Validation Reports to guarantee quality and safety per Customer expectations.
Liaised between quality control and other departments and contractors, providing project updates and consultation.

Arriva Medical - Customer Service Representative/Document Control SpecialistNashville, TN05/2008 - 05/2013

Recommended Diabetic Testing Supplies to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Entered customer interaction details in Excell to track requests, document problems and record solutions offered.

J.C. Penney Customer Service Center - Customer Service Center Representative/Administrative AssistantNashville, TN08/1985 - 05/2005

Regularly exceeded daily sales and product add-on quotas.
Answered constant flow of customer calls with up to numerous calls in queue per minute.
Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations.
Educated customers on promotions to enhance sales.
Compiled customer feedback and recommended service delivery improvements to management.
Suggested new procedure to persuade cancelling customers to stay with the company.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Recommended alternative products to customers, thoroughly explaining details.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided information to customers regarding JC Penney's charge card and loyalty program and helped to open and activate new accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Entered customer interaction details in database to track requests, document problems and record solutions offered.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Drafted professional business memos, letters, and marketing copy to support business objectives and growth.
Offered departmental administrative support.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Answered, responded to numerous phone calls on a multi-line phone system.
Resolved irate customer issues quickly by using my customer service skills and product knowledge, effectively reducing customer complaints.

Skills

Report preparation
Sale expertise
Credit card processing
International sales support
Complaint resolution
Multi-line phone talent
Staff education and training
Professional telephone demeanor
Warehousing functions
Good listening skills
Data entry
Recordkeeping strengths
Administrative support
Shipping procedures understanding
Medical terminology knowledge
Quick learner
Creative problem solving
Training development aptitude
Computer proficient
Service standard compliance
Administrative support, Marketing copy, Phone

Blueprints, Materials, Training development
Consultation, Medical terminology, Troubleshooting
Council, Excell, Validation
Creative problem solving, Microsoft Office, Warehousing
Credit, Office
Customer satisfaction, NEXT
Customer service skills, Phone system
Data entry, Pick
Databases, Processes
Database, Quality
Delivery, QA
Diabetic, Quality control
Documentation, Quick learner
Senior management, Safety
Inspect, Sales
International sales, Shipping
Inventory, Specification
Letters, Spreadsheets
Listening, Telephone

Education

2019Certificate of Completion For Microsoft Office Expected in Cumberland University - Lebanon, TN Preview BackSAVE & NEXT

Terms & Conditions

Smithsburg High SchoolSmithsburg, MDHigh School Diploma

Member of Student Council (Secretary)

Member of Smithsburg High School Band

Certificate of Completion For Microsoft Office Expected in Cumberland University - Lebanon, TN

Resume Overview

Companies Worked For:

AmMed Direct
FedEx Supply Chain
Arriva Medical
J.C. Penney Customer Service Center

School Attended

Smithsburg High School

Job Titles Held:

Customer Service Representative
Quality Control Inspector
Customer Service Representative/Document Control Specialist
Customer Service Center Representative/Administrative Assistant

Degrees

Certificate of Completion For Microsoft Office Expected in Cumberland University - Lebanon, TN Preview BackSAVE & NEXT
High School Diploma
Certificate of Completion For Microsoft Office Expected in Cumberland University - Lebanon, TN

Customer Service Representative Resume Example

Resume Score: 80%

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