Personable Customer Service professional offering over 15years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Well-qualified Customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Conscientious sales with 5years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Order Fulfillment
- Report preparation
- Sales expertise
- Complaint resolution
- International sales support
- CRM
- Medical terminology knowledge
- Good listening skills
- Retail materials management
- Service standard compliance
- Strategic sales knowledge
- Creative problem solving
- Administrative support
- Key stakeholder relationship building
- Sales Essentials Certificate
- Sales Manager Certificate
- Licensed Flight attendant
- Licensed Phlenotomy
- Project management Training
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Minneapolis, MN, 12/2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Milwaukee, WI, 04/2010 - 08/2020
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Addressed passengers' concerns about delayed and canceled flights and resolved issues.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Woodbridge, NJ, 03/2008 - 02/2010
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Hazel Park, MI, 10/2005 - 01/2007
- Queried database for prospects within possible assignment territories.
- Researched and identified possible new accounts for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Introduced Ac2000 products to consumers and promoted products currently in stock to increase sales volumes.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Completed sales documentation including product registrations, warranty documentation, and post-sale consumer surveys.
- Networked at events and by phone to expand business profits and revenues.
- Teamed with partners to close deals for sales development.
- Serviced existing accounts on regular basis to maximize revenue.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
- Set up appointments with potential and current customers to promote new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
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Job Titles Held:
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