Customer Service Representative Resume Example Optimum Source

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Accurately met patient and dentist needs by coordinating materials, cleaning teeth and applying sealing compounds. Well-organized and diligent about addressing individual requirements. Friendly, outgoing and professional in every interaction.

Skills

Medical office administration
Monitoring Patient Progress
Indirect Patient Care
Lab equipment operation
Direct Patient Care
Dental impression specialist
Equipment sterilization
Dental office administration
Dental radiography
Treatment Room Cleanup

Patient Data Gathering
Dental Staff Assistance
Strong Communication Skills
Patient Relations
Team collaboration
Problem resolution
Communications
Record preparation
Treatment room cleanup
Problem solving ability

Work History

Customer Service Representative, 12/2014 to 03/2020
Optimum Source – Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to five calls in queue per minute.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed and facilitated all new-hire orientations.
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.

Orthodontist Assistant,, 01/2014 to 01/2015
Boutros Orthodontics – Houston, TX

Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Supported orthodontist when placing and adjusting oral appliances and coordinating materials, including bands, brackets.
Informed patients of oral health tips, orthodontic appliance care and home instructions.
Took impressions of patients' teeth to create dental appliances, like retainers and braces.
Performed administrative duties, including appointment setting and follow up calls.
Poured and shaped molds from impressions and trimmed molds in grinder.
Took x-rays, photographs and impressions of patients' teeth and mouth.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Dental Assistant, + Orthodonist Assistant, 07/2008 to 12/2013
Texas Dental Services – Houston, TX

Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,.
Took dental images following strict patient protection rules by mentioning risks during pregnancy,and applying lead aprons.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings,casts and impressions.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Prepared patient X-rays
Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Booked appointments for patient.

Medical Receptionist, 04/2006 to 07/2008
Gulf Coast Oncology – Houston, TX

Enhanced office efficiency by handling fifty+ callers per day.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for over twenty patients.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Obtained payments from patients and scanned identification and insurance cards.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Kept waiting room neat and organized at all times by stacking magazines, removing trash.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Scheduled, rescheduled and handled cancelled appointments for patients.
Promptly answered multi-line phone system and greeted callers enthusiastically.

Education

Medical Assistant Certificate: 08/2007
National Institute Of Technology - Houston, TX

Resume Overview

Companies Worked For:

Optimum Source
Boutros Orthodontics
Texas Dental Services
Gulf Coast Oncology

School Attended

National Institute Of Technology

Job Titles Held:

Customer Service Representative
Orthodontist Assistant,
Dental Assistant, + Orthodonist Assistant
Medical Receptionist

Degrees

Medical Assistant Certificate : 08/2007

Customer Service Representative Resume Example

Resume Score: 80%

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