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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Accurately met patient and dentist needs by coordinating materials, cleaning teeth and applying sealing compounds. Well-organized and diligent about addressing individual requirements. Friendly, outgoing and professional in every interaction.

Skills
  • Medical office administration
  • Monitoring Patient Progress
  • Indirect Patient Care
  • Lab equipment operation
  • Direct Patient Care
  • Dental impression specialist
  • Equipment sterilization
  • Dental office administration
  • Dental radiography
  • Treatment Room Cleanup
  • Patient Data Gathering
  • Dental Staff Assistance
  • Strong Communication Skills
  • Patient Relations
  • Team collaboration
  • Problem resolution
  • Communications
  • Record preparation
  • Treatment room cleanup
  • Problem solving ability
Work History
Customer Service Representative, 12/2014 to 03/2020
Optimum Source – Houston, TX
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to five calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and facilitated all new-hire orientations.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Orthodontist Assistant,, 01/2014 to 01/2015
Boutros Orthodontics – Houston, TX
  • Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Supported orthodontist when placing and adjusting oral appliances and coordinating materials, including bands, brackets.
  • Informed patients of oral health tips, orthodontic appliance care and home instructions.
  • Took impressions of patients' teeth to create dental appliances, like retainers and braces.
  • Performed administrative duties, including appointment setting and follow up calls.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Dental Assistant, + Orthodonist Assistant, 07/2008 to 12/2013
Texas Dental Services – Houston, TX
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy,and applying lead aprons.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings,casts and impressions.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Booked appointments for patient.
Medical Receptionist, 04/2006 to 07/2008
Gulf Coast Oncology – Houston, TX
  • Enhanced office efficiency by handling fifty+ callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for over twenty patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Education
Medical Assistant Certificate: 08/2007
National Institute Of Technology - Houston, TX
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Resume Overview

Companies Worked For:

  • Optimum Source
  • Boutros Orthodontics
  • Texas Dental Services
  • Gulf Coast Oncology

School Attended

  • National Institute Of Technology

Job Titles Held:

  • Customer Service Representative
  • Orthodontist Assistant,
  • Dental Assistant, + Orthodonist Assistant
  • Medical Receptionist

Degrees

  • Medical Assistant Certificate : 08/2007

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