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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Active listening
  • Call center experience
  • High-energy attitude
  • Adaptive team player
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Customer relations
  • Fluent in FILIPINO
  • Resolving issues
  • Customer communications
  • Documentation and reporting
  • Providing customer support
  • Call documentation skills
  • Analytical abilities
Experience
Customer Service Representative | 03/2019 to Current
AT&T Mobility Corporate - Bloomington, Minnesota
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 75+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collecting payments and making sure customer is up to date with their bill.
  • Negotiated payment and extensions to assist customers in paying overdue accounts.
  • Processed payments over phone and set up and providing payment arrangements based of account history.
Assistant Manager | 03/2015 to 03/2018
Panda Express - Bloomington, 55425
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
Bank Teller | 08/2016 to 09/2016
Wells Fargo - Minneapolis , MN
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Explained bank services, financial products and applicable fees to customers.
  • Responded and assisted customers with account inquiries and updates.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Prepared official checks for customer and internal bank needs.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Food Server | 10/2015 to 07/2016
Chipotle - Bloomington, MN
  • Partnered with team members to efficiently serve food and beverages.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Father Saturnino Urios University - Butuan, PHilippines
High School Diploma
05/2014
Normandale Community College - Bloomington, MN
Associate of Science
Business Management, 05/2017
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Resume Overview

Companies Worked For:

  • AT&T Mobility Corporate
  • Panda Express
  • Wells Fargo
  • Chipotle

School Attended

  • Father Saturnino Urios University
  • Normandale Community College

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Bank Teller
  • Food Server

Degrees

  • High School Diploma
    Associate of Science

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