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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Reliable sales associate offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Skills
  • Sales expertise
  • Complaint resolution
  • Credit card processing
  • Good listening skills
  • Money handling abilities
  • Stocking and replenishing
  • Creative problem solving
  • Professional telephone demeanor
  • Sales
  • Cleaning
  • Due Diligence
  • Customer Complaint Resolution
  • Product Knowledge
  • Account Closing
  • Knowledge in Adobe Applications
  • Proficient with OS and Windows software
  • Proficient with technology
  • Multi-tasking
  • High-volume call centers
  • Customer support
  • Customer service
  • Payment processing
  • Call center operations
  • Microsoft Office
  • Typing 44 wpm
  • Cash Handling
  • Answering questions
  • Inbound phone calls
  • Problem-solving skills
  • Logging call information
  • Performance improvement
Work History
Customer Service Representative, 04/2019 to 07/2019
Alorica – Saraland, AL
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
Morning Stocker/Janitorial Cleaner, 09/2018 to 12/2018
Walmart – Saraland, AL
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Volunteered to assist Produce managers with end cap projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained effective team member communication.
  • Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained neat, orderly and safe work space.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Maintained cleanliness of the store and restrooms to uphold customer satisfaction
Waitress, 06/2018 to 09/2018
Waffle House – Mobile, AL
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared beverages and filled food orders for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
Warehouse Associate, 03/2018 to 06/2018
Amazon Distribution Center – Mobile, Alabama
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Wrapped pallets in shrink wrap prior to loading.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Moved and lifted heavy loads of merchandise using manual pallet jacks.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma: 08/2018
Penn Foster Career School - Scranton, PA
No Degree: Computer Information SystemsPost University - Waterbury, CT
No Degree: Graphic DesignIndependence University - Salt Lake City, UT
Hobbies

Digital art in Photoshop using a Gaomon graphic tablet.

Traditional art with different mediums.

Crafting with different mediums.

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Resume Overview

Companies Worked For:

  • Alorica
  • Walmart
  • Waffle House
  • Amazon Distribution Center

School Attended

  • Penn Foster Career School
  • Post University
  • Independence University

Job Titles Held:

  • Customer Service Representative
  • Morning Stocker/Janitorial Cleaner
  • Waitress
  • Warehouse Associate

Degrees

  • High School Diploma : 08/2018
    No Degree : Computer Information Systems
    No Degree : Graphic Design

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