Customer Service Representative Resume Example Ace Exterminating Co Inc.

CUSTOMER SERVICE REPRESENTATIVE

Summary

Effective CSR with 32 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills

Report creation
Credit card payment processing
Technologically savvy

Adaptive team player
Route management

Experience

Customer Service Representative
Joelton, TNAce Exterminating Co Inc./May 2018 to Current

Assisted customers with their pest control questions and needs.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Trained new employees in procedures and policies in order to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Bookkeeper
Russellville, KYQuality Tire and Alignment/Mar 2017 to May 2019

Reconciled all bank and credit card accounts monthly.
Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
Supervised payroll, electronic deposits and employee pay adjustments.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
Reviewed and calculated payroll to promote timely disbursement of paychecks.

Accounting Bookkeeper
Russellville, KYCarr, Riggs, and Ingram/Nov 2015 to May 2017

Managed accounting closings, accounts payable and financial reporting for multiple clients.
Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.

Dietary Manager
Clarksville, TNSpring Meadow Health Care/Nov 2012 to Nov 2013

Complied with company protocols by maintaining sales floor and back stock inventory levels.
Evaluated food production to check whether food was being made, portioned and handled correctly.
Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
Instructed and administered facility menu and policy exam to new employees.
Trained, disciplined and motivated staff to give all residents and guests top-notch service.
Coordinated food inventory and maintained costs within budget guidelines.
Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
Completed multiple duties by maintaining cleanliness and displaying exceptional customer service.
Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
Established healthful and therapeutic meal plans and menus for individuals with health conditions.
Educated new employees on proper facility procedures and policies, following state, federal, and company policies.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Oversaw meal preparation and monitored food handling to encourage safety.
Supervised staff preparing and serving [Number] meals per day.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Controlled portion sizes and garnishing for optimal cost controls.
Priced and ordered food products, kitchen equipment and food service supplies.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.

Education and Training

Associate of Science: Business Administration And ManagementDaymar College Jun 2015Russellville, KY

Resume Overview

Companies Worked For:

Ace Exterminating Co Inc.
Quality Tire and Alignment
Carr, Riggs, and Ingram
Spring Meadow Health Care

School Attended

Daymar College

Job Titles Held:

Customer Service Representative
Bookkeeper
Accounting Bookkeeper
Dietary Manager

Degrees

Associate of Science : Business Administration And Management

Customer Service Representative Resume Example

Resume Score: 80%

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