Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 22 years of experience in quickly resolving difficult customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Effective in those 22 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Personable, friendly and solution-oriented Customer-focused team player offering expertise in conflict mediation, Spanish language translation, time management and exceeding management and customer expectations. Dedicated to customer loyalty and satisfaction.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator with persistence and an undying drive to succeed.
Companies Worked For:
Job Titles Held: