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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Focused and driven, fully versatile in many different operations. Offer years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Friendly Customer Service Representative offering more than 10 years of experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Skills
  • Adheres to customer service procedures
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Trusted key holder
  • Strong client relations
  • Multi-tasking ability
  • Adaptability
  • Training development aptitude
  • Proficient in cash management
  • Strategic sales knowledge
  • Credit card processing
  • Unparalleled customer service
  • Accurate money handling
  • Payment processing
  • Time management skills
  • Friendly demeanor
  • Good telephone etiquette
Work History
Customer Service Representative, 08/2014 to Current
Financial Service Centers of Ohio DBA CashMax, LLC – Texarkana, Tx
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 250 calls in queue per day.
  • Addressed and resolved customer product complaints sympathetically and professionally.
  • Gathered and verified all required customer information for collection purposes.
  • Defused volatile customer situations calmly and courteously, while using unparalleled customer service.
  • Mastery of customer service management systems and databases, including Microsoft Word and Excel.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, working with close to 100 people.
  • Managed four Ohio locations; responsible for all incoming money transfers and outgoing calls.

Customer Service Representative , 04/2013 to 07/2014
Advance America – Jasper, Texas
  • Maintained a wide variety of customer service and tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding our products and specials.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Documented all customer conversations thoroughly.
  • Recommended new products to customers, including Title Loans and PrePaid cards.

Child Care Provider, 04/2010 to 02/2013
Kiddie Kountry Daycare – Jasper, Texas
  • Maintained a child-friendly environment with access to outdoor activities.
  • Maintained accurate and detailed records, including child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Established a safe play environment for the children.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Encouraged children to be understanding of and patient with others.
  • Served nutritious breakfasts, lunches, dinners and snacks for the children.
  • Engaged with children on an individual basis in a pleasant manner.
  • Communicated with children in developmentally appropriate way.
  • Instructed children in health and personal habits, such as eating, resting and using the toilet.
  • Developed age-appropriate activities and programs for children 1 to 12 years old.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Dressed infants and toddlers and changed their diapers.
  • Meticulously sanitized toys and play equipment.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Attended trainings, consistently improving performance.

Office Manager and Cashier, 01/2008 to 01/2009
Brookshire Brothers – Jasper, Texas
  • Greeted customers promptly.
  • Received customer payments.
  • Described products and services in detail.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Collected and stored coupons.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 9 cashiers.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.

Waitress and Cashier, 05/2005 to 10/2007
Elijah's Cafe – Jasper, Texas
  • Assisted diners with obtaining food from serving table as needed.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Placed food trays over food warmers for immediate service
  • Prepared daily food items, and cooked simple foods and beverages
  • Took food orders and relayed orders to kitchens or serving counters
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Relayed food orders to cooks
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Routinely removed trash and debris from restaurant.

Education
High School Diploma: 2007
Jasper High School - Jasper, Texas
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Resume Overview

Companies Worked For:

  • Financial Service Centers of Ohio DBA CashMax, LLC
  • Advance America
  • Kiddie Kountry Daycare
  • Brookshire Brothers
  • Elijah's Cafe

School Attended

  • Jasper High School

Job Titles Held:

  • Customer Service Representative
  • Child Care Provider
  • Office Manager and Cashier
  • Waitress and Cashier

Degrees

  • High School Diploma : 2007

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