Customer Service Representative Resume Example Uhaul

CUSTOMER SERVICE REPRESENTATIVE

Objective

Skills

Education and Training

X-Ray Technician: X-Ray TechnicianDavis Applied Technology CollegeNov 2012Kaysville, UT

GEDKilgore College1998Kilgore, TX

Experience

Customer Service Representative
Work From Home, TXUhaul/Mar 2017 to Feb 2018

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld privacy and security requirements established by Uhaul regulatory agencies.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated customer account information to assess current issues and determine potential solutions.

Driver Helper
Terrell, TXUPS/Aug 2016 to Dec 2016

Used handcart and dolly equipment to move heavy items.
Kept loads from being damaged through proper loading and security.
Lifted boxes and products with correct safety gear and techniques.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Followed customer instructions about placement of items and special considerations for handling.
Reported to driver, providing updates on anticipated task completion times to maintain timeline accountability.
Assisted driver with package scanning duties and delivery duties to maintain organizational efficiency.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Optimized project completion time by multitasking duties using heavy equipment.

Server
Midvale, UTBuca Di Beppo/Jan 2014 to Nov 2014

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Reviewed identification for patrons before serving alcoholic drinks.
Processed customers' payments and provided receipts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Sent orders to kitchen staff by submitting orders though Aloha.
Prepared and served cold, hot and alcohol beverages to guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Rearranged tables and chairs, located or rolled extra silverware and ensured all table settings were to standard to prepare for large groups.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Resume Overview

Companies Worked For:

Uhaul
UPS
Buca Di Beppo

School Attended

Davis Applied Technology College
Kilgore College

Job Titles Held:

Customer Service Representative
Driver Helper
Server

Degrees

X-Ray Technician :
GED

Customer Service Representative Resume Example

Resume Score: 80%

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