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Customer Service Representative Resume Example

Resume Score: 80%

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C
CUSTOMER SERVICE REPRESENTATIVE
Objective
Skills
Education and Training
X-Ray Technician: X-Ray TechnicianDavis Applied Technology CollegeNov 2012Kaysville, UT
GEDKilgore College1998Kilgore, TX
Experience
Customer Service Representative
Work From Home, TX
Uhaul/Mar 2017 to Feb 2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by Uhaul regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Driver Helper
Terrell, TX
UPS/Aug 2016 to Dec 2016
  • Used handcart and dolly equipment to move heavy items.
  • Kept loads from being damaged through proper loading and security.
  • Lifted boxes and products with correct safety gear and techniques.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Reported to driver, providing updates on anticipated task completion times to maintain timeline accountability.
  • Assisted driver with package scanning duties and delivery duties to maintain organizational efficiency.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Optimized project completion time by multitasking duties using heavy equipment.
Server
Midvale, UT
Buca Di Beppo/Jan 2014 to Nov 2014
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Processed customers' payments and provided receipts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Sent orders to kitchen staff by submitting orders though Aloha.
  • Prepared and served cold, hot and alcohol beverages to guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Rearranged tables and chairs, located or rolled extra silverware and ensured all table settings were to standard to prepare for large groups.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
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Resume Overview

Companies Worked For:

  • Uhaul
  • UPS
  • Buca Di Beppo

School Attended

  • Davis Applied Technology College
  • Kilgore College

Job Titles Held:

  • Customer Service Representative
  • Driver Helper
  • Server

Degrees

  • X-Ray Technician :
    GED

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