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Customer Service Representative Resume Example

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MF
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Competent sales person driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Seasoned customer services knowledgeable about selling offerings and bringing 10 years of customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Skills
  • Sales expertise
  • Staff education and training
  • Good listening skills
  • Administrative support
  • Stocking and replenishing
  • POS systems expert
  • Key holder experience
  • Training development aptitude
  • Technical Support
  • Stock management
  • Creative problem solving
  • Retail store support
  • Service recommendations
Work History
04/2019 - 04/2020Customer Service Representative | TD Bank - Tampa, FL
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Organized and removed online banking files no longer in use
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Coordinated daily cash reconciliation in high-volume location
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
07/2018 - 03/2019Sales Representative | Kuhn Automotive Group - Tampa, FL
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Trained and mentored 35 new sales representatives
02/2018 - 07/2018Customer Service,Front Disck Receptionist | Florida Hospital - Tampa, FL
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

10/2016 - 06/2018Store Manager | Accropolis Greek Tervana Restaurant - Tampa, FL
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Rotated merchandise and displays to feature new products and promotions
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Hired, trained and evaluated personnel in sales and marketing
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Created work schedules according to sales volume and number of employees
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%
Education
12/2005Sfax University, Sfax TunisiaGED:

EDUCATION: Sfax University

Master's Degree (Accounting)

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Resume Overview

Companies Worked For:

  • TD Bank
  • Kuhn Automotive Group
  • Florida Hospital
  • Accropolis Greek Tervana Restaurant

School Attended

  • Sfax University

Job Titles Held:

  • Customer Service Representative
  • Sales Representative
  • Customer Service,Front Disck Receptionist
  • Store Manager

Degrees

  • GED :

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