Customer Service Representative Resume Example Cenlar FSB

CUSTOMER SERVICE REPRESENTATIVE

Summary

Energetic performer consistently cited for unbridled passion for work and upbeat, positive attitude.

Proficient skills in multi-tasking with changing priorities and assignments.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Computer-literate performer with extensive software proficiency covering a wide variety of applications including Microsoft Word, Excel, PowerPoint, Outlook, Adobe Photoshop,Westlaw, and Lexis Nexus.

Highlights

Proficent in Microsoft Word, Outlook,Excel, Powerpoint, and Final Cut Pro

Accomplishments

Leadership

Management

Project Management

Project Coordination

Program Management Skills

Collaborative Problem Solving

Critical Thinking

Process Improvement

Administrative Processes

Certified Administrative Professional

Office Management

Training

Content Management

Corporate Website Management

Web Content Management

Experience

Customer Service Representative
June 2015 to September 2015Cenlar FSB － Ewing Township, NJ

Responsibilities Included: Answer customer (Internal and External) telephone inquiries professionally and courteously, while demonstrating effective listening skills in providing information and/or resolution Research and resolve customer issues which require in-depth research Ensure all tasks are closed within compliance of established SLA's Provide mortgage verifications as requested to the mortgagor Assist various departments providing complete loan information, including histories, notes, correspondence from the servicing systems Complete system maintenance per the request of clients Responsible for monitoring and completing task tracking and other research related reports.

Member Services Specialist
December 2014 to June 2015PerformcareNJ － Robbinsville, NJ

PerformcareNJ at AmeriHealth Caritas Robbinsville NJ Responsibilities Included: First point of contact for families and providers accessing the companies website which included but not limited to: Answering inbound calls and explaining the role of the Contracted System Administration (CSA) and (PerformCare) Explained the procedures for accessing services to all members and providers Provided access to the Care Coordination staff on the families behalf Addressed and filed family appeals through the initialization of the Performance Appeals and Reconsideration process Documented calls that suggested or alleged provider fraud and abuse on an Incident Report Log Received over 50 calls per day All reports and data were documented into the CYBER System.

Assistant Application Intake Manager
October 2014 to January 2015Mercer County Board of Social Services － Robbinsville, NJ

Provides screening, assessment, planning, problem resolution, resource management, social work services, counseling and crisis management as they relate to the health care and discharge planning needs of the patient/family.
Manages and collaborates in discharge planning for patients with simple and complex needs and coordinates with agencies providing post hospital care.
Functions effectively as an interdisciplinary health care team member collaborating with other health care professionals to coordinate in assessing patient/family needs and developing a comprehensive plan of care, to coordinate and facilitate resolution of patient needs.
Services are provided in accordance with accepted standards of professional practice and the policies and procedures for the Mercer County Board of Social Services.

Professional Associate Senior | Project Manager
August 2011 to October 2014Educational Testing Service ETS － Princeton, NJ

Performed successful project management of various departmental projects.
Coordinated and monitored project activities across different functional areas to ensure accomplishment of work.
Ensured effective work flow through maintenance of work plans across all involved areas.
Corporate website, SharePoint sites and CVENT site development and management Worked with technical team to develop and manage content on new website to keep content current.
Translated department goals into visual document to technical team which included draft layout, and other content elements that affect user experience.
Tested website to ensure accuracy of wireframe designs.
Managed SharePoint site user access permissions to specific sites and content.
Facilitated SharePoint site owner meetings and developed owner training materials;.
Event planning for symposiums, conferences and charity fundraising campaigns Assisted in the administration, organization, communications and marketing strategy.
Event development, timeline tracking, implementation, budget management and post-event evaluation.
Created and managed contests and activities designed to support fundraising goals.
Managed the on-going updates to website and development of event materials.
Process improvements As Business Continuity Coordinator, devised an process with an instructional "how to" document (with screens shots) on how to extract a Call Tree from LDRPS.
This enabled users to create Call Trees for emergency situations and get contact information from auto PeopleSoft feed instead of manual data entry.
Assisted in devising a new submission process for Statistical and Research Reports using SharePoint and InfoPath phasing out old technology and process.
Content Manager for routine departmental reports and newsletters Streamlined processes to compile, analyze, edit and deliver final report to R&D SVP.
Performed administrative duties (manage calendars, expense reports, travel, etc..).

Education

Bachelors : Sales and Marketing Accounting and Communications, 2011Shaw University

Sales and Marketing Accounting M

Skills

administrative duties, budget management, conferences, content, counseling, crisis management, clients, data entry, discharge planning, edit, Event planning, expense reports, functional, fundraising, layout, listening, notes, marketing strategy, materials, meetings, access, SharePoint, newsletters, PeopleSoft, policies, problem resolution, processes, project management, Research, Research Reports, SLA, Social Services, System Administration, telephone, training materials, plan of care, website and development, website

Resume Overview

Companies Worked For:

Cenlar FSB
PerformcareNJ
Mercer County Board of Social Services
Educational Testing Service ETS

School Attended

Shaw University

Job Titles Held:

Customer Service Representative
Member Services Specialist
Assistant Application Intake Manager
Professional Associate Senior | Project Manager

Degrees

Bachelors : Sales and Marketing Accounting and Communications , 2011

Customer Service Representative Resume Example

Resume Score: 100%

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