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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 15 years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Customer Service] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Dry-cleaning industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering over 15 years of experience resolving account and service concerns for Dry-cleaning customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Skills
  • Cashier
  • Customer Service skills
  • Data
  • Entry
  • Management
  • Activities planning
  • Group leadership
  • Skills
  • Pick
  • Problem solver
  • Spanish
  • Early childhood development
  • Safety awareness
Work History
Customer Service Representative01/2014 to 03/2020
Medlin_Davis Cleaners – Chapel Hill, NC
  • Keyholder , take orders drop-o and pick-up , data entry , Problem solver, cashier
  • Demonstrated knowledge and applied proper food handling standards.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided basic technical support for clients on wide range of [Type] company products.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Housekeeper01/2011 to 01/2012
Candlewood Suites – Durham, NC
  • Key holder , hospitality greeter.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Removed waste paper and other trash from premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Returned emptied garbage receptacles to proper locations.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.
  • Responded to requests from patrons for linens and [Type] items, boosting satisfaction rates on company scorecards [Number]%.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Customer Service Representative01/2006 to 01/2010
DryClean Warehouse – Chapel Hill, NC
  • Managed multiple tasks in high-volume environment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Accurately operated cash register to process [Number] customer payments daily.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Customer Service Representative04/1999 to 04/2004
Webster's Ceaners – Chapel Hill, NC
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Education
High School Diploma06/1983Orange High School- Hillsborough, NC
Extra jobs

While working on UNC Campus with Tarheels Temp Service , I developed several jobs skills without degree status , known as on the job training,

A list of those jobs were

1) Child Care Development

2) Substance Rehabilitation Med Tech

3) Mail room assistant

4)Data entry ( Insurance claims )

Always willing to learn

Additional Information

Very open minded , a quick learner , bright and up beat personality ,

Very patient and has the ability to deal with different attitudes and personalities

and get along well with co-workers

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Resume Overview

Companies Worked For:

  • Medlin_Davis Cleaners
  • Candlewood Suites
  • DryClean Warehouse
  • Webster's Ceaners

School Attended

  • Orange High School

Job Titles Held:

  • Customer Service Representative
  • Housekeeper

Degrees

  • High School Diploma 06/1983

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