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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Background
Dedicated Medical Assistant with 5+ years experience and skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Extensive experience with most health insurance and brief contractual experience within Customer Service for Flexible Spending Accounts.
Accomplishments
  • AHA Healthcare Provider CPR Certification.
  • Phlebotomy Certification.
  • Medical Assistant Certification.
  • Skill Highlights Successful treatment of Hepatitis C Extensive medical terminology knowledge Disease specialization proficiency Specializing in blood withdrawal using butterfly, Clinical training syringe, & vacutainer techniques.
  • Medical Assisting specialist Experience and training in HIPAA Strong medical ethic Experience enrolling new members into flex Strong clinical judgment spending accounts.
  • Computerized charting specialist Experience filing and processing medical claims Chart preparation/filing aptness with flex spending accounts.
  • Qualified in specimen collection/processing Customer Service experience Specialize in obtaining/charting vital signs Specializing in answering multiple phone calls over Extensive experience with injections & blood glucose long periods of time.
  • testing Expert at conflict resolution.
Professional Experience
HealthSmart Holdings LLCOctober 2015 to January 2015Customer Service Representative
  • Oklahoma City, ok Maintained confidentiality of client personal health.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Trained staff on Ancillary Finance processes.
  • Verified information in the computer system was up-to-date and accurate.
  • Identified and resolved system and client account issues.
  • Enrolled members into their flexible spending accounts.
Midwest Regional Medical CenterNovember 2012 to April 2013Medical Assistant
Harrah, Ok
  • Observed and documented patient status and reported patient complaints to case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Tended to patients with chronic illnesses.
  • Maintained a clean, orderly and well-stocked environment.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
OU Transplant CenterJuly 2010 to June 2012Liver Medicine Assistant
Oklahoma City, OK
  • Prepared for HIPAA and JCAHO reviews.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Organized, updated and maintained over 2000 patient charts.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in Hepatitis C Treatment.
  • Trained medical assistants to properly care for patients.
  • Educated patients about their treatments.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Monitored patients with acute conditions.
  • Maintained patient privacy and confidential patient information.
  • Read and recorded temperature, pulse and respiration.
  • Collected urine and fecal samples.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Arranged and assisted with hospital admissions.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Maintained an organized logging system for tracking Hepatitis C test results.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Prepared prescription refill requests on behalf of the physician.
  • Scheduled patient appointments.
  • Provided administrative support for three physicians.
  • Scheduled radiology exams for patients.
Education and Training
Boston Reed College2009MA Certificate/Phlebotomy Certificate : Medical Assitant/Phlebotomy: Medical Assisting & PhlebotomySan Diego, CAGPA: GPA: 3.8GPA: 3.8 Medical Assisting & Phlebotomy
Heritage College2004Associate of Science: Occupational ScienceOklahoma City, OKGPA: GPA: 3.2Occupational Science
Skills
administrative support, agency, C, charts, client, customer service, diagnosis, documentation, fashion, Finance, insurance, MA, 2000, Phlebotomy, processes, progress, Read, statistics, vision
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Resume Overview

Companies Worked For:

  • HealthSmart Holdings LLC
  • Midwest Regional Medical Center
  • OU Transplant Center

School Attended

  • Boston Reed College
  • Heritage College

Job Titles Held:

  • Customer Service Representative
  • Medical Assistant
  • Liver Medicine Assistant

Degrees

  • MA Certificate/Phlebotomy Certificate : Medical Assitant/Phlebotomy : Medical Assisting & Phlebotomy
    Associate of Science : Occupational Science

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