Customer service representative highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 1 year experience serving up to 40 dinner guests at an upscale restaurant. Brings a strong work ethic, interpersonal skills and customer service expertise.
Organized and efficient server
Quick problem solver
Committed team player
Courteous, professional demeanor
Flexible schedule capability
Guest relations professional
Customer Service Representative , 01/2014
to Current Telvista – Danville,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Patient Care Aide , 05/2013
to 12/2014 Interim Healthcare – Danville,
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Documented patient information obtained from interviews.
Instructed patients and family members on proper discharge care.
Developed and implemented nursing care plans.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Changed sterile dressings.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Sales associate , 01/2011
to 12/2013 K-Mart – Danville,
Suggested accessories and complementary purchases.
Accepted and processed returns.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Worked collaboratively in team environment.
Hostess/Server , 02/2011
to 12/2012 Texas Steakhouse and Saloon – Danville,
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Effectively listened to, understood and clarified guest concerns and issues.
Served beverages, breads and butter and replenished items as necessary.
Provided friendly and attentive service.
Bussed and reset tables and kept dining room and work areas clean.
Inventoried and restocked items throughout day.
Assertively upsold alcoholic beverages, appetizers and desserts.
High School Diploma: 2013 George Washington High School - Danville,