SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
L
CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in the cosmetology, and customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Product organization
  • Business development understanding
  • High-energy attitude
  • Promotional support
  • Customer relations
  • Retail sales customer service
  • Problem-solving abilities
  • Quality control
  • Adaptive team player
  • Courteous demeanor
Experience
Customer Service Representative
Durant, OKFactory Connection LLC/Sep 2020 to Current
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Collected payment from customers and scheduled next appointments.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Washed, colored, cut and styled hair for high volume of clients daily.
Manager
Durant, OKJJ's snack Shack/Mar 2020 to Jul 2020
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Hairstylist
Durant, OKThe Wild Hair Salon & Barbershop/Feb 2008 to Jan 2020
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by [Number]%.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Applied specialized and modern techniques to create [Number] natural and theatrical client makeovers daily.
  • Trained [Number] stylists and assistant on layered cuts, clipper cuts and basic color application.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Monitored, tracked and recorded client satisfaction to maintain [Number]% positive ratings.
  • Recommended hair styles to compliment clients' facial features and coloring.
Education and Training
High School DiplomaDurant High SchoolMay 2005Durant, OK
Certifications

licensed cosmetologist present. 6 certificates for Dementia, Alzheimers, training

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Factory Connection LLC
  • JJ's snack Shack
  • The Wild Hair Salon & Barbershop

School Attended

  • Durant High School

Job Titles Held:

  • Customer Service Representative
  • Manager
  • Hairstylist

Degrees

  • High School Diploma

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri