Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.
Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Highly-enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
- Report creation
- Credit card payment processing
- Technologically savvy
- Office equipment proficiency
- Store maintenance
- Inbound and outbound calling
- In-store support
- Transportation solution development
- Materials transport
- Adaptive team player
- Product organization
- Call center experience
- Senior leadership support
- Business development understanding
- Quality control
Layton, UT, 06/2019 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
West New York, NJ, 01/2018 - 02/2019
- Customer service representative, answered phone calls, daily credit cards for companies
City, STATE, 04/2016 - 12/2017
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Executed new training initiative to improve skills and develop leaders from within.
- Directed and motivated team of [Number] [Job title]s in [Type] setting.
- Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals.
- Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
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School Attended
- Klien Collins High School
Job Titles Held:
- Customer Service Representative
- Associate Justice
- Supervisor
Degrees
- High School Diploma
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