I am a results-oriented, customer service professional with 13 years in the customer service industry. I enjoy engaging with and finding out the needs of my customers while always maintaining a courteous and professional attitude towards my customers and company.
As a Customer Service Representative at WTW, I have learned what it is to provide "white glove service" to all of my clients and their associates. My primary responsibility is to give my client's associates prompt and courteous service with a variety of inquiries regarding their companies health and wellness benefits. I have became proficient in over six different client's plan design's and have assisted through 3 different client's Annual Enrollment periods. In addition to my regularly assigned tasks, I have also become adept to review case work, drafting summaries and providing resolutions that require more research outside from a phone call. In addition to the case work assigned I have also been trained in e-mail message center, webchat's, and transcribing and designating callback's to associate's who leave voicemails to the Service Center.
As a priority service agent I handled all on boarding customers from 0-90 days. I assisted with product knowledge, technical support, and billing. Became very familiar with programs like Microsoft Outlook, Microsoft Suite, as well as billing systems. (CSG). Familiar with a fast paced environment, where I am needed to learn on the fly and understand the customer comes first. On top of being a product ambassador, I also educated customers products they were not utilizing and utilized a great sales instinct to provide my customer with our complete product experience.
At Ditka's I took my experience as a server and applied it in the fine dining setting. Here I developed a thorough knowledge on alcohol and wine tasting. I have successfully completed the Responsible Alcohol Management Program and have an extensive knowledge of craft beers locally and nationally. Other skills include: proper wine and champagne service, the ability to take a reservation and deal with guests in store and over the phone, bartending, and know the proper steps of fine dining service to ensure my guests have a happy and informative dining experience.
My duty was to assist all customers with any questions or inquiries
about our products and being able to demonstrate the uses of our many TV's and computer's. In addition, I was also responsible for checking out customers and following up if any other questions arise.
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