Very well trained as a Customer Service Representative with 5 years client interface experience.Dedicated to maintain customer satisfaction and contribute to company success.
Served as the company's only bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.Processed and issued money orders for customers.Assisted customers in finding out-of-stock items.Processed merchandise returns and exchanges.Recommended and helped customers select merchandise based on their needs.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Informed customers about all product lines and services offered by the company.
Customer Service,Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment. Professional and friendly.Careful and active listener.Active Learning.Filing, Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Expressed appreciation and invited customers to return to the Company.Attended local, regional and national trade shows for product development training as defined by territory needs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax..Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Collected customer feedback and made process changes to exceed customer satisfaction goals.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Systems Administration coursework.
Secure Computer Networking webinar.
Information Systems Updates courses
Software Design courses
C, C++, C# training
HTML, PL,SQL and ASP courses
Coursework in Software Engineering and Hardware Systems
Certificate in Microsoft Office
Continuing education in communications programs.Taking college classes in Communications, English and Journalism ,coursework in Public Relations.
Reliable.Multi-tasking. Filing, Grammar, Internet Research,Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office , Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Excel Minute Taking.
Interpersonal Skills : Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Flexible : Willing to try new things and am interested in improving efficiency on assigned tasks.
Customer Service : Routinely handled as many as 500 customer contacts a day (10,000 per month) in a busy retail outlet.
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