Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Promote trust and respect among associates, with a positive attitude.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Strive for at least five items in the bag while ensuring that contents or items are not damaged.
Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
Assist in removing customer's merchandise from bottom of bascart for checkout.
Offer assistance to customers with loading bags into their car.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Clean up spills as needed, collect and pick up trash inside store and parking lot.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Collaborate with Front-end associates to encourage teamwork.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
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