I am a highly motivated, dependable, hardworking individual with a strong background in customer service.
Excel in customer service
05/2017 to 03/2018
Customer Service RepresentativeSynchrony Financial － Shawnee Mission, KSRecorded data entry for every account we opened or touched. Advised customers on how to take advantage of new specials with their CD accounts, solved customer complaints and issues. Initiated wire transfers to other financial institutions.
10/2016 to 03/2017
Retail Sales RepresentativeWireless Vision － Roeland Park, KSRecommended new phones and services to every customer. Solved customer phone issues and bill complaints. Had to meet monthly quotas. Assisted with stocking new product in safes and on sales floor.
09/2014 to 10/2016
Customer Service RepresentativePremier Protection Services － Shawnee Mission, KSDocumented every call answered. Recommended options for customers with lower incomes to continue with services. Resolved customer issues regarding services offered. Trained new employees. Assisted with multiple services throughout the company.
Education and Training
GED: High SchoolShawnee Mission North High School － Overland Park, KS, United States