Enthusiastic Client Service Representative with years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Skills
Credit card payment processing
Report creation
Report generation
Business development understanding
High-energy attitude
Process optimization
Store maintenance
Conflict mediation
Adaptive team player
Materials transport
Quality control
Clerical support
Schedule mastery
Inbound and Outbound Calling
Experience
03/2019 to 03/2021
Customer Service RepresentativeDixon Valve – Rancho Cucamonga, CA,
Handle a variety incoming and outgoing calls using the (both through Shore-Tel and from the answering service) regarding new and/or existing members/caregivers needs
Review/Update all demographic and personal health information in the member’s account
Access and enter data in existing patient accounts following HIPAA guidelines
Speak with members, caregivers, doctors and other outside providers regarding member accounts and product needs
Document all interactions in patient medical records for proper record keeping
12/2017 to 02/2019
Property ManagerHuman Good – Los Altos, CA,
Selling retail merchandise such as locks, packing materials and boxes
Make outbound calls to customer regarding late payments & lien fees
Overseeing employees & being able to manage a large group of people
Handled resident complaints and expedited maintenance requests
05/2015 to 11/2017
Front Desk ReceptionistWisenbaker Builder Services – Hillsboro, TX,
Check in customers using computer programs and equipment and provide guests with directions to their room
Inform customers of all on-site amenities and any relevant information that is needed to use them
Communicate with guests to better understand their individual needs to provide them with the best service possible
Collect payments via cash, debit, or credit for room accommodations
12/2013 to 04/2015
Career Advisor/ Customer Service RepresentativeNoble Voice LLC – City, STATE,
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Keeping record of customers interactions, transactions, comments, and complaints
Assist customers in locating employment services that match their resume, current, or previous experience
Take payment information and other pertinent information such as addresses and phone numbers
Education and Training
Expected in 2015 to to
High School Diploma: General Studies Ferndale High School - Ferndale, MI GPA:
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