LiveCareer-Resume

customer service representative resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Proactive Customer service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Skills
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
Work History
03/2020 to 11/2022 Customer Service Representative Stanley Black & Decker, Inc. | Miramar, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
01/2019 to 03/2020 Customer Service Representative Stanley Black & Decker, Inc. | Brea, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
10/2017 to 01/2019 Customer Service Representative Stanley Black & Decker, Inc. | Columbus, OH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
08/2016 to 10/2017 Before and After School Counselor Spring Education Group | Spring, TX,
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Identified issues that hindered student academic achievement.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
Education
Expected in 02/2022 to to Technical Diploma | Medical Assistant Concorde Career College - Miramar , Florida, Miramar, GPA:
  • Awarded Gold Honors
  • Presidents List June 2021- February 2022
Expected in 06/2016 to to High School Diploma | General Studies Nova High School, Davie, FL GPA:
  • Awarded Silver Honors
Certifications

Medical assistant certification

Basic life support

CPR certification

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Resume Overview

School Attended

  • Concorde Career College - Miramar , Florida
  • Nova High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Before and After School Counselor

Degrees

  • Technical Diploma
  • High School Diploma

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