Meticulous Passenger Service Representative, excellent as juggling multiple tasks and working under pressure. Broad station experience includes Station Agent, Accountant, Ticket Clerk/PSR, Lead Baggage Handler and Redcap. Seeking a position which values superior customer service in a dynamic, diversified and challenging work environment, allowing me to use my previous training and work experience
Booked and ticketed reservations for passengers while providing information about the cites we service, the accommodations we offer, our policies, and gave instructions and directions on how to accomplish their trip. Worked as a team and independently at the ticket counter to solve passenger problems and diffuse escalated situations professionally. Guided passengers through the boarding and exiting process through public announcements over an intercom system and provided physical assistance for those in need.
Performed Customer Service representative duties and relieved the Accountant on His/Her days off. Responsible for the accuracy of general ledger accounting transactions turned in by all of revenue collecting employees. Reconciled the entirety of the station's and revenue, and part of the on board service's revenue, by accurately handling and accounting for thousands of dollars in sales. Accepted shortages, overages and remits from the on board crew. Verified the stations cash and deposits.
Trained and performed duties for all positions withing the King Street Station. Worked as and on call employee who was able to effectively substitute as any position, including supervisor jobs such as Lead Baggage and Station Agent. Worked as a team and independently to check. load and unload luggage. Communicated with passengers and independently to check , load and unload luggage. Communicated with passengers and other station employees to relocate lost luggage and solve any other customer issues.
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