customer service representative resume example with 14+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the higher education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with students, parents and staff. Motivated to maintain student satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and retaining students. Successful at working with students and families to examine options, complete paperwork and pursue financial assistance for education. Familiar with required documentation and proficient in Ellucian Banner and Ellucian Banner Student
Skills
Microsoft office applications
Strong interpersonal skills
Critical thinking
Customer relations
Decision making
Microsoft Office applications
Outlook
Multitasking
Problem solving
Spanish
Policies And Procedures
Outreach
Counsel Students
Provide student support
Work History
Customer Service Representative, 09/2013 - Current First Interstate Bancsystem, Inc. – Spokane, WA,
Provide routine information and support to student services, schedules activities, answers questions, and ability to resolve difficult and stressful customer service issues.
Serve as liaison for Admissions, Registration, Advising and Financial Aid departments.
Conduct FAFSA workshops for small and large groups.
Utilize electronic calendar functions to arrange meetings and conferences, schedules interviews and appointments, and performs other duties related to maintaining one or more individual schedules.
Verify and coordinate collection of financial related documentation and required departmental forms.
Coordinate submission of periodic reports for unit; follow up with students and staff on outstanding requests.
Knowledge of Banner INB system, Microsoft Office applications, Outlook mail, EAB Navigate, BDMS system.
Perform data entry of student interaction details in Banner 9 to track paperwork, document problems and record solutions offered to students.
Accept, screen and route telephone calls.
Performed follow-up with financial institutions to determine student loan application status.
Monitored student financial aid files to verify completeness and compliance with federal and state regulations.
Complied with all financial aid guidelines and regulations, including state and federal requirements.
Assisted with review and verification of [Number] financial aid application for existing and incoming students.
Cashier, 09/2012 - 09/2013 Lowe's Companies, Inc. – Tallahassee, FL,
Prepared and submitted end-of-shift reports using Cashnet, reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assisted students with special services, account updates and payment options.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Trained as CSR and provided back-up coverage to provide customers with optimal support.
Mentored new team members on POS system operation, customer service strategies.
Managed financial counseling, appointment scheduling and in-office payments.
Performed follow-up with financial institutions to determine student loan application status.
Store Manager, 08/2005 - 03/2011 Xpel Inc. – Charlotte, NC,
Managed and maintained company's high retail standards.
Perform administrative duties, such as authorizing leaves, time cards, hiring, termination, and disciplinary recommendations.
Coordinate receiving and display strategies of incoming products and manage companies yearly scheduled promotions and seasonal sales events.
Created work schedules according to store priorities.
Develop and administer annual budget and physical reports, prepare and maintain required records for company.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Reported and provide feedback to upper management regarding all store and staff issues, financial goals and sales.
Cashier, 08/1998 - 03/1999 Murphy Usa, Inc. – Idabel, OK,
Establish and manage customer relations to maximize service satisfaction.
Maintained clean and safe work environment for all employees.
Responsible for opening and closing store.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Monitored customers for signs of security concerns and escalated issues to management.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Trained new associates on cash register operations including opening store, balancing drawer, Issuing receipts and processed refunds, credits, or exchanges.
Education
Bachelor of Arts: Individualized Studies, Business Administration, Expected in 05/2020 - New Mexico State University (NMSU) - Las Cruces, NM GPA: Status -
Certificate: Business Fundamentals: Business Management, Expected in 08/2017 - New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA: Status -
Associate Degree: General Studies, Expected in 05/2017 - New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA: Status -
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Resume Overview
School Attended
New Mexico State University (NMSU)
New Mexico State University - Dona Ana Community College
New Mexico State University - Dona Ana Community College