customer service representative resume example with 6+ years of experience
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
JessicaClaire
Education
Expected in to to Bachelor of Science | BusinessUniversity of Texas Arlington, , GPA: Business Administration and Organizational Development
Experience
04/2017 to CurrentCustomer Service RepresentativeGallagher Bassett Nz Ltd | Phoenix, AZ,
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
08/2015 to 04/2017Exit Booth AgentEnterprise Rent-A-Car | Waikoloa, HI,
Enterprise Holdings Irving, TX
Work in a fast pace environment to Prepare all rental documents accurately and completely.
I also Verify car
information and VIN number for security and car control plus, perform other customer service related duties, in
addition to those listed, to ensure our service levels meets the needs of the customer.
07/2014 to 08/2015Customer Service AgentApollo Medical Holdings, Inc. | El Monte, CA,
Create and maintain an inviting environment that encourages customers to enjoy using our service.
Increase customer loyalty by proactively responding to member's questions and concerns.
Manage product inventory.
Increases company revenue by upselling additional services.
Summary
Highly enthusiastic customer service professional with 3 years client interface experience. Proven record of
accomplishment in servicing clients. Adept at building client relationships quickly and efficiently for long term and
short term rapports. Committed to growing bottom line revenues while providing the highest levels of customer
service.
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