University of Texas ArlingtonBachelor of Science: BusinessBusiness Administration and Organizational Development
EnterpriseMay 2017 to CurrentCustomer Service Representative Irving, tx
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Enterprise HoldingsSeptember 2015 to May 2017Exit Booth Agent Irving, tx
Enterprise Holdings Irving, TX
Work in a fast pace environment to Prepare all rental documents accurately and completely.
I also Verify car
information and VIN number for security and car control plus, perform other customer service related duties, in
addition to those listed, to ensure our service levels meets the needs of the customer.
Enterprise HoldingsAugust 2014 to September 2015Customer Service Agent Irving, TX
Create and maintain an inviting environment that encourages customers to enjoy using our service.
Increase customer loyalty by proactively responding to member's questions and concerns.
Manage product inventory.
Increases company revenue by upselling additional services.
Highly enthusiastic customer service professional with 3 years client interface experience. Proven record of
accomplishment in servicing clients. Adept at building client relationships quickly and efficiently for long term and
short term rapports. Committed to growing bottom line revenues while providing the highest levels of customer