Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative offering 6 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Account Management
- Data Entry and Maintenance
- Verbal and Written Communication
- Microsoft Office Suite
- Team-Oriented and Cooperative
- Courteous and Professional
- Customer Service-Oriented
- Scheduling and Calendar Management
- Billing and Invoicing
- Dispatching and scheduling accordingly
Gila River Districts, AZ, 10/2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments and special order requests.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Updated and maintained information in customer accounts.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Efficiently dispatching and scheduling customer needs with vendors all over US.
- Used resources to find customer best prices and service.
- Invoice gathering and auditing.
- Promptly following up with vendors for best customer service.
Galesburg, MI, 08/2018 - 10/2018
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Maintained filing system of current, prospective and future positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Kept reception area clean and neat to give visitors positive first impression.
Park Hills, MO, 09/2016 - 08/2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 200 customers per day.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Niceville, FL, 10/2015 - 08/2016
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance each week to identify training needs.
- Engaged clients in person and over phone to answer questions and address complaints.
- Managed timely and effective replacement of damaged or missing products.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
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School Attended
- Eisenhower High School
Job Titles Held:
- Customer Service Representative
- Recruiter
- Cashier
- Lead CSR
Degrees
- High School Diploma
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