Objective: Obtain a position where I can utilizing my knowledge, skills and ability to enhance work processes.
Core Strengths
proactive problem solver
effective written and verbal skills
deadline oriented
ability to multi-task
Adaptive team player
calm and efficient
leader and team player
sharp attention to detail
Work Experience
Customer Service Representative 11/2005 to CurrentHealth Net Of California Sacramento, CA
Effectively respond to inbound calls, correspondence.
Handles general inbound ACD calls, correspondence. Effectively communicates, written and verbally, Health Net policies, procedures, and applicable benefits to members and providers.
Researches claims according to established policies and procedures. Determines claim status.
Meet departmental standards for quality, productivity and teamwork. Communicates accurate information to customer questions and requests, by phone and in writing, in a courteous and professional manner and I am Able to handle difficult and sensitive issues appropriately; and maintain the highest level of customer confidentiality.
Investigates customers' problems as indicated. Initiates appropriate action to ensure timely resolution.
Develops and maintains a comprehensive knowledge of all Health Net policies, procedures, products and services.
Assist in training and mentoring new hires.
Assist will lead calls and duties.
Set up department and team Over time schedule.
Assist with chair-sides and peer to peer reports.
Monthly meeting notes.
Daily department emails explaining the team goals and achievement's.
Assist on various departmental projects.
Customer Care Representative06/2008 to 07/2009Landmark Health CareSacramento, CA
Establish rapport to understand patients and doctors concerns regrading chiropractic benefits.
Accurately and quickly enter data regarding patient benefit information.
Communicate confidently and tactfully when responding to patients.
Analyze written and numerical information regarding various treatment and health plans - Utilize appropriate tools such as fax, email, and phones to respond to the patient or providers.
Customer Service Representative10/2005 to 06/2008Caremak PharmaceuticalsSacramento, CA
Handles a high volume of complex inbound calls and also include correspondence to include emails, faxes or written letters. Ensure questions and issues are resolved promptly and accurately in a manner that participants are able to understand.
Program Technician12/2001 to 12/2002Employment Development DepartmentSacramento, CA
interpret and explain government tax laws, rules and regulations.
Assist corporate and small business customers.
Analyze business documents.
Utilize appropriate systems to update corporate files.
Educational Background
General EduacationFolsom Lake College and American River College NSacramento, CA
