Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Career Overview
Objective: Obtain a position where I can utilizing my knowledge, skills and ability to enhance work processes.
Core Strengths
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Work Experience
Customer Service Representative 11/2005 to CurrentGmsFletcher , NC
- Effectively respond to inbound calls, correspondence.
- Handles general inbound ACD calls, correspondence. Effectively communicates, written and verbally, Health Net policies, procedures, and applicable benefits to members and providers.
- Researches claims according to established policies and procedures. Determines claim status.
- Meet departmental standards for quality, productivity and teamwork. Communicates accurate information to customer questions and requests, by phone and in writing, in a courteous and professional manner and I am Able to handle difficult and sensitive issues appropriately; and maintain the highest level of customer confidentiality.
- Investigates customers' problems as indicated. Initiates appropriate action to ensure timely resolution.
- Develops and maintains a comprehensive knowledge of all Health Net policies, procedures, products and services.
- Assist in training and mentoring new hires.
- Assist will lead calls and duties.
- Set up department and team Over time schedule.
- Assist with chair-sides and peer to peer reports.
- Monthly meeting notes.
- Daily department emails explaining the team goals and achievement's.
- Assist on various departmental projects.
Customer Care Representative06/2008 to 07/2009Camden National CorporationAuburn , ME
- Establish rapport to understand patients and doctors concerns regrading chiropractic benefits.
- Accurately and quickly enter data regarding patient benefit information.
- Communicate confidently and tactfully when responding to patients.
- Analyze written and numerical information regarding various treatment and health plans - Utilize appropriate tools such as fax, email, and phones to respond to the patient or providers.
Customer Service Representative10/2005 to 06/2008GmsJackson , TN
- Handles a high volume of complex inbound calls and also include correspondence to include emails, faxes or written letters. Ensure questions and issues are resolved promptly and accurately in a manner that participants are able to understand.
Program Technician12/2001 to 12/2002Department Of AgricultureLeavenworth , WA
- interpret and explain government tax laws, rules and regulations.
- Assist corporate and small business customers.
- Analyze business documents.
- Utilize appropriate systems to update corporate files.
Educational Background
General EduacationFolsom Lake College and American River College NCity, State
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Resume Overview
School Attended
- Folsom Lake College and American River College N
Job Titles Held:
- Customer Service Representative
- Customer Care Representative
- Program Technician
Degrees
- General Eduacation
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