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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Career Overview

Objective: Obtain a position where I can utilizing my knowledge, skills and ability to enhance work processes.

Core Strengths
  • proactive problem solver
  • effective written and verbal skills
  • deadline oriented
  • ability to multi-task
  • Adaptive team player
  • calm and efficient
  • leader and team player
  • sharp attention to detail
Work Experience
Customer Service Representative 11/2005 to CurrentGmsFletcher , NC
  • Effectively respond to inbound calls, correspondence.

  • Handles general inbound ACD calls, correspondence. Effectively communicates, written and verbally, Health Net policies, procedures, and applicable benefits to members and providers.

  • Researches claims according to established policies and procedures. Determines claim status.

  • Meet departmental standards for quality, productivity and teamwork. Communicates accurate information to customer questions and requests, by phone and in writing, in a courteous and professional manner and I am Able to handle difficult and sensitive issues appropriately; and maintain the highest level of customer confidentiality.

  • Investigates customers' problems as indicated. Initiates appropriate action to ensure timely resolution.

  • Develops and maintains a comprehensive knowledge of all Health Net policies, procedures, products and services.

  • Assist in training and mentoring new hires.

  • Assist will lead calls and duties.

  • Set up department and team Over time schedule.

  • Assist with chair-sides and peer to peer reports.

  • Monthly meeting notes.

  • Daily department emails explaining the team goals and achievement's.

  • Assist on various departmental projects.
Customer Care Representative06/2008 to 07/2009Camden National CorporationAuburn , ME
  • Establish rapport to understand patients and doctors concerns regrading chiropractic benefits.
  • Accurately and quickly enter data regarding patient benefit information.
  • Communicate confidently and tactfully when responding to patients.
  • Analyze written and numerical information regarding various treatment and health plans - Utilize appropriate tools such as fax, email, and phones to respond to the patient or providers.
Customer Service Representative10/2005 to 06/2008GmsJackson , TN
  • Handles a high volume of complex inbound calls and also include correspondence to include emails, faxes or written letters. Ensure questions and issues are resolved promptly and accurately in a manner that participants are able to understand.
Program Technician12/2001 to 12/2002Department Of AgricultureLeavenworth , WA
  • interpret and explain government tax laws, rules and regulations.
  • Assist corporate and small business customers.
  • Analyze business documents.
  • Utilize appropriate systems to update corporate files.
Educational Background
General EduacationFolsom Lake College and American River College NCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Folsom Lake College and American River College N

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Program Technician

Degrees

  • General Eduacation

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