customer service representative resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Customer Data Confidentiality
Verbal and Written Communication
Responding to Difficult Customers
Customer Account Management
Calm and Professional Under Pressure
Understanding Customer Needs
Issue and Complaint Resolution
Data Entry and Maintenance
Building Customer Trust and Loyalty
Creative Problem Solving
Billing Adjustments and Refunds
Document and Records Management
Education
Western Guilford High SchoolGreensboro, NCExpected in 06/2016 ā āHigh School Diploma : - GPA:
Work History
Gms - Customer Service Representative Everett, WA, 03/2020 - Current
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Provided information regarding charge accounts and loyalty programs.
Answered constant flow of customer calls with minimal wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cultivated customer loyalty, promoted repeat business and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded proactively and positively to rapid change.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Cross-trained and backed up other customer service managers.
Managed timely and effective replacement of damaged or missing products.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Elsupermarkets - Team Member Victorville, CA, 03/2018 - 03/2020
Contributed to team success by completing jobs quickly and accurately.
Pursued learning opportunities to advance knowledge and take on leadership position.
Developed strong cooperative relationships with coworkers and managers.
Operated production machinery safely to reduce workplace accidents.
Maintained productive, efficient approach to all tasks.
Operated register to process payments and collect cash payment for order totals.
Learned all required tasks quickly to maximize performance.
Created appealing displays for routine arrangements and special promotions.
Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Resolved issues quickly to maintain productivity goals.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
Operated material moving equipment to move heavy loads and maintain production levels.
Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Worked different stations to provide optimal coverage and meet production goals.
Resolved customer complaints and maintained clean and tidy checkout area.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Completed file maintenance log for price discrepancies.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Learned duties for various positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Sought out ways to go above and beyond job requirements.
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