customer service representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Personable Customer Service professional offering over 6 years of experience resolving account and service concerns for Coastal Credit, LLC customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionately feels the need to educate customers on things they may not understand in a way that is easy for them to retain. I work hard, I truly value my work, and I believe I would be a valuable asset to any company.
In the fall of 2015, the company I worked with for so long took a chance on me at 19. I have spent those 5 years obtaining knowledge on how to speak with people, how to solve problems efficiently, how to build relationships with people in other departments that may help me with any issues that arise and most of all, gain confidence in myself and my skills.
Skills
Complaint resolution
Report preparation
Sales expertise
International sales support
Credit card processing
Strategic sales knowledge
Multi-line phone talent
Professional telephone demeanor
Record keeping strengths
Account management
Administrative support
Training development aptitude
Data Entry
Staff education and training
Creative problem solving
Technical Support
Stocking and replenishing
Service standard compliance
Good listening skills
Money handling abilities
Receiving support
Works well in fast paced environments
High-volume call centers
Customer service
Documentation and reporting
Typing 50 wpm
Call management software
Call decisioning
Knowledgebase software
Microsoft Office
Product knowledge
Payment processing
Call center operations
Route dispatch
Customer Relations
Professional in email communications
Work History
09/2019 to Current
Customer Service RepresentativeGreatcall – Reno, NV,
Entered customer interaction details in Megasys to track requests, document problems and record solutions offered.
Recommended easier payment/budgetary options to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Educated customer daily on what it meant to have a car loan and what it does for their credit future going into specifics that dealerships may not have told them.
Worked with director of department and my team lead directly to make sure work was being done effectively with no obstacles
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Contributed to company achieving and holding industry-leading customer service ratings.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Upheld all state and federal customer protection laws
Worked with the collections side and took payments for customer and explained exactly where their payments went to.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Conferred with customers about concerns with products or services to resolve problems.
Resolved customer complaints and addressed emergency requests and needs.
Have a high sense of urgency
Excelled in the fast paced, ever changing office.
Efficiently handled escalated calls from angry clients without needed to have a manager or team lead take them over.
02/2019 to 09/2019
Registered Behavior TechnicianElemy – Mantua, NJ,
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Worked directly with BCBA's in creating individual treatment goals based on history and diagnosis.
Worked alongside BCBA to create goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked directly with clients on a one-on-one basis to teach cognitive behavior, help with speech, and physical setbacks.
Worked with parents of clients to help better clients chances of remembering things by teaching the parent to do what the client has learned at home.
09/2015 to 02/2019
FunderFinancial Partners Credit Union – Seal Beach, CA,
Consulted with potential investors to assess objectives and discuss optimal strategies.
Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.
Investigated market changes and devised approaches to take advantage of emerging opportunities.
Stayed up to date on regulations and lax laws affection each fund to prevent management impropriety.
Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
Worked directly with dealerships all around the states in order to obtain and complete financing
Handled daily calls with Account Executives and dealerships to advise of legal documents needed in the consideration for financing.
Spoke with employers, banks, utility companies and relatives of clients for financing needs.
I had to think quickly when a dealership was upset about not getting what was expected and turn the conversation around into something positive.
Worked in a very demanding, high paced office.
Efficiently handled escalated calls without needing to pass them on to a manager.
Used multiple software programs/ networks such as DeFi, Megasys, Primrose, Western Union, Athena, InContact, Legal E-sign, and many more.
09/2014 to 08/2015
Food Service AmbassadorProvidence Health & Services – Mount Hood, OR,
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Cooked batches of food according to standard recipes.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Supported waitstaff and other team members in completing tasks.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Checked completed orders for accuracy and bagged meals for easy carrying.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers in the postpardum unit
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Operated as full-service food provider in the hospital establishment by taking orders, preparing meals and delivering them to the patient's rooms.
Stayed late more times than not to make sure all tasks were completed for employees working the next morning/evening.
Memorized specialized diet plans for patients who needed them and worked in the call center taking orders
Received orders in the kitchen and either cooked the meals, set the meals up, or ran the food up to each floor.
Excelled in an extremely fast paced environment.
Was vigilant in observing all patient safety protocols
Education
Expected in 06/2014 to to
High School Diploma: Centerville Jr-Sr High School - Centerville, TX GPA:
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