Customer Service Representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivated Business Student, seeking challenging assignments in a dynamic globally focused organization that will strategically utilize my academic education and skill sets while providing opportunities to achieve personal enrichment with professional goals.
Highlights
Research analysis, Data analysis, Technical support, Reporting, Multi-tasking, Analytical thinker, Creative problem solver, Exceptional organizational skills, Administrative support
Outstanding Academic Achievement Award, March 2014
Wal-Mart Front End Employee of the Month, January 2012
Experience
08/2011 to Current
Customer Service RepresentativeHenry Schein – Pennsylvania Area, PA,
Creating an environment of good customer service through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service standards with resolving customer issues.
Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner.
Opens, closes and balances register and records information according to company policy.
Performs other duties such as assisting greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory.
Process and record transactions maintaining efficient task processing, meeting the client and management's expectation on operations.
Balance daily transactions and maintained proper fund amounts ensuring accurate accounting, and operational expertise.
Assisted external team members in performing additional roles of client service and technical responsibilities to gain product and intellectual capital.
Advise and informed customers on product comparison and value.
10/2009 to 08/2011
Inventory AssociateLiberty Health Sciences – Sebring, FL,
Facilitate customer satisfaction goals and improving company performance by reporting client needs to provide quality service and build rapport and relationships with multiple clients.
Redesigned layout of showroom to current marketing trends while implementing new ideas and input to enhance product appeal.
Managed and led inventory exchanges providing detailed and accurate information.
Assisted external team members in performing additional roles of client service and technical responsibilities to gain product and intellectual capital.
Assisted with service cashiers with maintaining customer and vehicle records.
Deliver customer vehicles accordingly before and after each service was performed.
04/2007 to 2008
Service Department CashierLithia Motors – Oregon City, OR,
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and ticket.
Audit inventory and service sale volume identifying product requirements to management weekly.
Make change accurately and issue receipts to customers and have every repair order signed by the customer at time of payment.
Handle customer complains with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication and clarification.
Perform receptionist duties as requested and maintained customer services files.
Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle
Update the customer's service history file according to the procedures specific to the department's service history system
Complete the accounting section of the repair order as directed by the controller and file repair orders as directed by the service department manager
Demonstrated a level of product and service knowledge required to accurately respond with customers inquiry.
Education
Expected in 2014
Bachelors of Science: Business Administration and Management Strayer University - Woodbridge, VA GPA: GPA: 3.5
GPA: 3.5
Expected in 2010
Bachelor of Science: Business Administration George Mason University - Fairfax, VA GPA:
Pursued Bachelor's of Science
Expected in 2008
Associate of Science: Business Administration Northern Virginia Community College - Annandale, VA GPA: GPA: 3.0
GPA: 3.0
Skills
Experience working in a fast paced environment
Over five years of cash handling experience
Exceptional in following guidelines and procedures
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