customer service representative resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Quality Control
  • Product Organization
  • Retail Sales Customer Service
  • Call Center Operations
  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
Customer Service Representative, 11/2021 - Current
Trugreen Hickory, PA,
  • Responded quickly to questions and inquiries via phone and email..
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Communicated with insurance companies for billing purposes.
  • Responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, I will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS’s digital platforms, with the ultimate focus on customer satisfaction.
MARRIOTT HOTEL, 10/2018 - 12/2020
Clearchoice Daly City, CA,
  • Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
  • Maintained building security by regularly observing activity as captured on surveillance cameras and displayed on security monitors and reported suspicious or abnormal activities.
  • Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Worked with dispatch to update routes and inform customers of delays.
Premier Support Specialist, 10/2015 - 10/2018
Asurion City, STATE,
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Provided technical support for call center operations and individual users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Evaluate and assist with customer concerns
  • Sell Asurion smart home and other products on every call
  • Explain device capabilities, wireless carrier data product offerings and company policies
  • Meet goals and grow from feedback and coaching
  • When needed, escalate calls to the appropriate tier of customer service function
General Manager, 05/2002 - 08/2007
Wendys International City, STATE,
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Taught alertness and security tactics to reduce theft and losses.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Awarded Certificate for $1.2 Million Dollar Drive-Thur Window in a single year
Customer Service Pro, 08/2007 - 05/2013
Verizon Wireless City, STATE,
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Documented customer installation and upgrade procedures to maintain organizational records.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Received troubleshooting assignments from team leads, using diagnostic tools and testing procedures to identify underlying causes of reported application malfunctions.
  • Inspected completed work to check hardware security and levelness.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education and Training
: Business Administration And Management, Expected in
University of Phoenix - Southfield, MI,
Status -
  • Final Grade: 3.0%

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Customer Service Representative
  • Premier Support Specialist
  • General Manager
  • Customer Service Pro


  • Some College (No Degree)

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