Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Customer Service Representative bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Complaint resolution
  • Computer proficient
  • Professional telephone demeanor
  • Quick learner
  • Creative problem solving
  • Good listening skills
  • MS Office proficiency
  • Basic math skills
  • Basic computer skills
  • Relationship building skills
  • Motivational interviewing skills
  • Excellent communication skills
  • Strong writing skills
  • Multi-tasking skills
  • Strong leadership skills
  • Excellent team building skills
  • Word processing skills
  • Great critical thinking skills
  • Clear verbal communication skills
  • Decision-making skills
  • Multi-line phone skills
  • Strong written and verbal communication skills
  • Subtle and effective sales skills
  • Excellent customer service skills
  • Superior negotiation skills
  • Team Player
  • Efficient under pressure
  • Web content
  • Natural leader
Work History
12/2018 to 10/2019
Customer Service Representative Henry Schein Georgia Area, GA,
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers on promotions to enhance sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Responded to customer requests for products, services and company information
  • Compiled customer feedback and recommended service delivery improvements to management
  • Communicated with vendors regarding back order availability, future inventory and special orders
09/2017 to 09/2018
Shoulder Cutter Tyson Foods North Richland Hills, TX,
  • Expertly scored meat and removed bones, gristle and other waste
  • Monitored and enhanced cutting continuously while keeping low scrape ratings
  • Adhered to high-quality company production standards and guidelines for USDA policy
  • Created direct cuts around wing shoulder and along scapula on each front half of chicken to prepare for packaging
  • Pulled down chicken breast correctly to detach meat from frame and preserve portion size
  • Prepared poultry by cleaning, cutting and discarding inedible parts
  • Kept up with production line stream to sustain flow of productivity
  • Kept knife-edges sharp to create precise cuts and prevent accidents
  • Carefully handled and removed bones and waste to keep work area free from debris
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Carried out temperature checks on meat and recorded readings accordingly
01/2014 to 03/2017
Resolve customer complaints via phone, and email. Greet customers warmly and discover problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Scentsational Cleaning City, STATE,
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Investigated and resolved customer complaints to foster satisfaction
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business
  • Received incoming calls and messages and addressed or triaged phone requests
  • Developed standard operating procedures and document workflows for current and future process steps
  • Improved quality processes for increased efficiency and effectiveness
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Determined and recommended methods to address improvement opportunities
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Expected in 05/2013
George Washington Carver - Montgomery, AL

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Resume Overview

School Attended

  • George Washington Carver

Job Titles Held:

  • Customer Service Representative
  • Shoulder Cutter
  • Resolve customer complaints via phone, and email. Greet customers warmly and discover problem or reason for calling. Assist with placement of orders, refunds, or exchanges.


  • Diploma

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