customer service representative resume example with 5 years of experience
JessicaClaire
, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Hardworking Customer Service Representative bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
Complaint resolution
Computer proficient
Professional telephone demeanor
Quick learner
Creative problem solving
Good listening skills
MS Office proficiency
Basic math skills
Basic computer skills
Relationship building skills
Motivational interviewing skills
Excellent communication skills
Strong writing skills
Multi-tasking skills
Strong leadership skills
Excellent team building skills
Word processing skills
Great critical thinking skills
Clear verbal communication skills
Decision-making skills
Multi-line phone skills
Strong written and verbal communication skills
Subtle and effective sales skills
Excellent customer service skills
Superior negotiation skills
Team Player
Efficient under pressure
Web content
Natural leader
Work History
12/2018 to 10/2019
Customer Service RepresentativeHenry Schein – Georgia Area, GA,
Consulted with outside parties to resolve discrepancies and create effective solutions
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Answered customer telephone calls promptly to avoid on-hold wait times
Educated customers on promotions to enhance sales
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Provided primary customer support to internal and external customers in fast-paced environment
Offered advice and assistance to customers, paying attention to special needs or wants
Evaluated account and service histories to identify trends, using data to mitigate future issues
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Cultivated customer loyalty, promoted repeat customers and improved sales
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Responded to customer requests for products, services and company information
Compiled customer feedback and recommended service delivery improvements to management
Communicated with vendors regarding back order availability, future inventory and special orders
09/2017 to 09/2018
Shoulder CutterTyson Foods – North Richland Hills, TX,
Expertly scored meat and removed bones, gristle and other waste
Monitored and enhanced cutting continuously while keeping low scrape ratings
Adhered to high-quality company production standards and guidelines for USDA policy
Created direct cuts around wing shoulder and along scapula on each front half of chicken to prepare for packaging
Pulled down chicken breast correctly to detach meat from frame and preserve portion size
Prepared poultry by cleaning, cutting and discarding inedible parts
Kept up with production line stream to sustain flow of productivity
Kept knife-edges sharp to create precise cuts and prevent accidents
Carefully handled and removed bones and waste to keep work area free from debris
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Examined incoming materials and compared to documentation for accuracy and quality
Carried out temperature checks on meat and recorded readings accordingly
01/2014 to 03/2017
Resolve customer complaints via phone, and email. Greet customers warmly and discover problem or reason for calling. Assist with placement of orders, refunds, or exchanges.Scentsational Cleaning – City, STATE,
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Investigated and resolved customer complaints to foster satisfaction
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
Established logistics policy including mode, carrier and supplier agreements that benefited overall business
Received incoming calls and messages and addressed or triaged phone requests
Developed standard operating procedures and document workflows for current and future process steps
Improved quality processes for increased efficiency and effectiveness
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Determined and recommended methods to address improvement opportunities
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
Expected in 05/2013 to to
Diploma: George Washington Carver - Montgomery, AL GPA:
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Resume Overview
School Attended
George Washington Carver
Job Titles Held:
Customer Service Representative
Shoulder Cutter
Resolve customer complaints via phone, and email. Greet customers warmly and discover problem or reason for calling. Assist with placement of orders, refunds, or exchanges.