customer service representative resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Efficient and reliable Certified Nursing Assistant with skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Compassionate Healthcare professional with years of experience providing comprehensive support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients to provide quality care. Detail-oriented Certified Nursing Assistant with years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education.


Home Health
Home Health Aide
Home Care
Cardiopulmonary Resuscitation (CPR)
• Sterilization techniques
• Infection control standards
• Team development
• Knowledge of state regulations
• Patient and family focused
• Charting
• Bi-lingual in English and Creole
• Community activities
• Clinical training
• Hands-on clinical instruction
• Body mechanics competency
• Broad medical terminology knowledge

Work History
Customer Service Representative, 03/2020 to Current
Amica Mutual InsuranceGreenville, SC,

• Assist customers in navigating and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.

Health Unit Coordinator, 03/2018 to Current
Kindred HealthcareLas Vegas, NV,
  • Welcome patients, check-in new patients, and answer phone calls
  • Maintain the appointment calendar, schedules, and medical charts
  • Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations
  • Plan patient procedures and activities
  • Order medical equipment, supplies, and infrastructure for the hospital
  • Assist patients with important hospital forms and inform them about the procedures of the hospital
  • Resolve all patient complaints and collect reviews to help improve functionality
  • Maintain and update patient medical records
  • Work with medical and non-medical employees
  • Train new employees on hospital processes
  • Provided care for -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
Home Health Aide, 05/2017 to Current
Trinity Health CorporationWhitehall, MI,

• Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
• Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
• Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
• Assists patients by providing personal services, such as, bathing, dressing, and grooming.
• Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
• Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.
• Advises on nutrition, cleanliness, and housekeeping.
• Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
• Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
• Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
• Enhances service reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
• Maintained patient hygiene by giving bedpans, urinals, baths and shaves
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care

  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Customer Service Representative, 06/2009 to 01/2017
Amica Mutual InsuranceLake Oswego, OR,
  • Completed customer call notes referring to customer satisfaction, order status, tracking information, and follow-up
  • Answered questions and recommended corrective services to address customer questions and issues
  • Ensured that uncovered customer needs and problems are effectively communicated and resolved
  • Kept accurate records of customer service requests and complaints
  • Responded to regularly occurring requests for information
  • Worked independently and within a team on special non-recurring and ongoing projects and activities
  • Scheduled and organized activities such as meetings, travel, conferences, and department activities
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Developed team communications and information for meetings
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Educated customers on promotions to enhance sales
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Associate of Arts and science: , Expected in 03/2019 to Keiser University - Fort Lauderdale, FL
In general studies | Nursing student
Associate degree: , Expected in 2010 to Fortis college - Hollywood, FL

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Resume Overview

School Attended

  • Keiser University
  • Fortis college

Job Titles Held:

  • Customer Service Representative
  • Health Unit Coordinator
  • Home Health Aide
  • Customer Service Representative


  • Associate of Arts and science
  • Associate degree

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