Customer Service Representative Resume Example

• Welcome patients, check-in new patients, and answer phone calls
• Maintain the appointment calendar, schedules, and medical charts
• Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations
• Plan patient procedures and activities
• Order medical equipment, supplies, and infrastructure for the hospital
• Assist patients with important hospital forms and inform them about the procedures of the hospital
• Resolve all patient complaints and collect reviews to help improve functionality
• Maintain and update patient medical records
• Work with medical and non-medical employees
• Train new employees on hospital processes
• Provided care for -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions

• Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
• Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
• Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
• Assists patients by providing personal services, such as, bathing, dressing, and grooming.
• Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
• Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.
• Advises on nutrition, cleanliness, and housekeeping.
• Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
• Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
• Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
• Enhances service reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
• Maintained patient hygiene by giving bedpans, urinals, baths and shaves
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care

• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness

• Completed customer call notes referring to customer satisfaction, order status, tracking information, and follow-up
• Answered questions and recommended corrective services to address customer questions and issues
• Ensured that uncovered customer needs and problems are effectively communicated and resolved
• Kept accurate records of customer service requests and complaints
• Responded to regularly occurring requests for information
• Worked independently and within a team on special non-recurring and ongoing projects and activities
• Scheduled and organized activities such as meetings, travel, conferences, and department activities
• Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
• Developed team communications and information for meetings
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Cultivated customer loyalty, promoted repeat customers and improved sales
• Educated customers on promotions to enhance sales
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions