LiveCareer-Resume

customer service representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • Patience Experienced
  • Public speaking Skillful
  • Typing Experienced
  • Communication Experienced
  • Teamwork Experienced
  • Active listening Expert
  • Multitasking Experienced
  • Time management Skillful
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Account Management
  • Needs Assessment
  • Call Documentation
  • Calm and Professional Under Pressure
  • Customer Inquiry Response
  • Microsoft Exchange
  • Social Perceptiveness
  • Building Customer Trust and Loyalty
  • Customer Service and Assistance
  • Time Management
  • Telephone Management
  • Inbound and Outbound Calling
Work History
04/2021 to 10/2022 Customer Service Representative Quipt Home Medical | Tampa, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
12/2020 to 01/2022 Customer Service Representative Stryker Corporation | Durham, NC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
08/2018 to 01/2020 Warehouse Associate Republic National Distributing Company | Houghton Lake, MI,
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
Education
Expected in to to Associate of Applied Science | College of southern Nevada, Las Vegas, Nevada GPA:
Expected in to to Associate of Science | Highline Community college, , Washington GPA:
Expected in to to High School Diploma | Eldorado high school, Las Vegas, Nevada GPA:
Affiliations
Aug. 2020 – Nov. 2021 Las Vegas, Nevada Customer service representative, Clear Emailing customer Handling multiple phone calls Typing at a fast pace Multitasking Communication Aug. 2018 – Jan. 2020 Las Vegas, Nevada Package handler, Amazon Handling incoming packages Unloading them Repackaging Customer service

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Resume Overview

School Attended

  • College of southern Nevada
  • Highline Community college
  • Eldorado high school

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Warehouse Associate

Degrees

  • Associate of Applied Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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