Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated, hard-working & dedicated individual seeking a challenging Customer Service position with a great company where I can share my knowledge & experience to make a significant contribution with the opportunity to sharpen & develop my skills to allow me to grow in a challenging field. Confident, hard-working employee who is committed to achieving excellence. Very strong work-ethic and professional demeanor. Demonstrated excellence in providing customer service support with over 6 yrs. experience directly working in the Customer Service field. Proven ability to handle a high volume of customer interaction in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Demonstrated excellent customer service and problem-solving skills with over 8 yrs. combined experience working in Customer Support jobs (including Customer Service and Legal field). Developed reputation as an excellent service provider with high levels of accuracy and professionalism who provides exceptional customer service through active listening and problem solving. Recognized for providing outstanding customer service & support during 6+ yrs. employment in Customer Service field. Extensive experience in providing ongoing customer service support to customers via phone, email, and online support. Very committed to addressing customer concerns with speed, accuracy and professionalism. Extremely motivated to maintain customer satisfaction and contribute to company success. Excellent communicator, compassionate and able to stay calm and troubleshoot in the face of a storm. Very enthusiastic about providing best possible customer service for company clients and consumers. Resourceful team-player who excels at building trusting relationships with customers and colleagues & great ability to work with all levels of management. Strong interpersonal skills and enjoy working with people in a customer focused environment that requires continual multi-tasking and flexibility.
Core Qualifications
Highly proficient in Microsoft Office, Very strong customer service skills and Word, Excel, PowerPoint, Outlook, a client focused attitude w/ Access, Windows XP/Vista; Strong data demonstrated problem entry & typing skills; and excellent solving/technical trouble shooting reading/writing proficiency. skills. Recognized for a very positive and Excellent research and organizational professional demeanor, excellent skills. Strong ability to find the answers problem solving skills and a strong to any customer concerns. dedication to team-work. Dedicated to Exceptional listener w/strong problem developing a positive experience the resolution techniques. customer will never forget. Team oriented individual with excellent Highly motivated and enthusiastic communication skills (oral and written) individual with a passion for learning who effectively conveys information and a desire to work in Customer verbally and in writing. Service field long term. Excellent time-management, Proven excellent ability to handle organization & efficiency skills. high-volume customers effectively by Capable of handling multiple tasks identifying needs, quickly gaining trust, effectively. approaching complex situations and Very well-adept to working in a fast resolving problems to maximize paced, customer service environment. efficiency & ensure customer Comfortable in interacting with all satisfaction. levels of the organization and public. Expert in customer service principles who has mastered customer retention and can create processes to improve this key metric. Demonstrated ability in providing exceptional communication, organizational, and problem solving skills in order to consult with customers.
01/2012 to 03/2016 Customer Service Representative Investar Holding Corporation | Alexandria, AL,
  • Represented the company as a Customer Service Representative, position included answering and effectively responding to daily high-volume domestic and international inbound/outbound sales phone calls; online chat support for customer inquiries; and drafting professional responses to customer inquiries via email.
  • Responded to to a high-volume of daily customer service inquiries via telephone, email, web chat and other social media channels, while providing the best possible customer experience in every interaction.
  • Responded to and resolved product or services problems by clarifying the customer's technical experience, determining the cause of the problem, identifying and explaining the best solution to resolve the issue, expediting the correction or adjustment, and following up to ensure resolution.
  • Responded to daily high-volume client customer service inquiries via letters/emails by regularly drafting response letters to customer service inquiries in a timely and professional matter.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Constantly delivered excellent positive experiences through high-quality customer care and support in building long term relationships with customers.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and accurately.
  • Assisted customers over the phone regarding store operations, product, promotions and orders; and described products to customers and accurately explained details and care of merchandise.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates; and informed customers about sales and promotions in a friendly and engaging manner.
  • Developed new customers and referrals; regularly sought opportunities to increase sales and add on additional merchandise to current customers.
  • Generated leads for new sales through telephone, referrals from current customers and cold calls.
  • Described specific merchandise and explained operation of merchandise in response to.
  • customers inquiries & Recommended merchandise based on customer needs.
09/2010 to 12/2011 Legal Assistant Cedars Sinai | Playa Vista, CA,
  • Regularly assigned to perform legal research to resolve various complex issues pertaining to client cases using Westlaw & Lexis/Nexis.
  • Interviewed prospective clients and gathered all required documents & information needed for attorney review, maintained ongoing correspondence with existing clients regarding case matters & met with clients to discuss pertinent issues pertaining to their cases.
  • Answered phones, greeted clients, arranged client appointments & prepared documents for client signing.
  • Managed office telephone systems & performed extensive client case document management.
  • Supported attorney in key phases of trial preparation including coordinating schedules, organizing evidence for trials, compiling and indexing exhibits & motions, preparing trial binders, and monitoring all deadlines.
  • Acted as the primary client contact at our firm; kept clients informed about the progress of the litigation and helped them understand the process.
07/2008 to 08/2010 Customer Service Specialist Repligen Corporation | Hopkinton, MA,
  • Handled high-volume of daily incoming mail for customer service inquiries & Responded to all customer complaint letters and emails in a timely and professional matter.
  • Effectively managed a high-volume of daily inbound and outbound customer calls.
  • Assigned to effectively respond to daily high-volume customer inquiries & complaints including all communication, follow-up and feedback from customers.
  • Provided outstanding customer service to all former, new & existing customers by continually responding to daily high-volume customer inquiries/questions & effectively addressing problems/complaints in person and via phone.
  • Answered and resolved customer questions/complaints in a professional, timely, and accurate manner to ensure customer repurchase intent.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues amp; built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Participated in a variety of projects and tasks to support company CEO with business development, business promotion and customer service delivery.
  • Greeted customers while providing excellent customer service in showing product samples on sales floor.
  • Demonstrated the willingness to continually learn and grow within a constantly changing customer service environment which contributes to the success of the organization.
06/2007 to 08/2007 Legal Assistant Cedars Sinai | Anaheim, CA,
  • Worked two full summers (2006 & 2007) during three-month summer breaks after my Sophomore and Junior years at the University of Miami.
  • Handled various administrative tasks including extensive data entry, filing, records management & filling out legal forms for supervising attorney.
  • Drafted and organized pleadings & correspondence as well as filed client documents and pleadings.
  • Interviewed prospective clients & continually drafted correspondence to existing clients regarding case matters.
03/2003 to 08/2004 Booking Agent John Robert Powers | City, STATE,
  • Called interested models & actors and booked auditions.
  • Fielded follow-up questions after auditions from participants.
  • Answered phone and cold-called potential clients.
Expected in May 2008 Bachelor of Science | Communication University of Miami, Coral Gables, FL GPA:
Professional Affiliations
administrative, attorney, business development, communication skills, oral, addressing customer concerns, client, clients, excellent customer service, Customer Service, customer service skills, customer care, data entry, delivery, document management, drafting, email, fast, filling, filing, forms, indexing, legal, legal research, letters, Lexis/Nexis, listening, litigation, Access, Excel, mail, Microsoft Office, office, Outlook, PowerPoint, Windows XP, Word, organizing, organizational, telephone systems, problem solving skills, problem solving skills, processes, progress, promotion, quality, reading, research, sales, supervising, team-work, telephone, phones, phone, time-management, trouble shooting, typing skills, Vista, Westlaw, written

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Resume Overview

School Attended

  • University of Miami

Job Titles Held:

  • Customer Service Representative
  • Legal Assistant
  • Customer Service Specialist
  • Legal Assistant
  • Booking Agent


  • Bachelor of Science

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