customer service representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Personable Store Manager who respects and appreciates all retail
associates. Motivates employees using
positive reinforcement and creative reward systems. Believes exceptional
customer service is essential to retail success. Dedicated with more than
15 years in store management. Well-versed in directing personnel,
creating effective merchandising projects and using sales strategies to boost
store sales. Focused on maximizing
productivity, increasing customer base and exceeding company sales goals.
Skills
Excellent customer service skills
Staff training and development
Strategic thinker and common sense approach to problem solving
Outstanding communication
Gains customer trust which leads to repeat and referral business
Utilized excellent
customer service skills to assist borrowers with student loan questions and
problems.
Constantly multi-tasked using
multiple computer screens, speaking with the borrowers, and taking
detailed notes on all conversations.
Co-Manager, 10/2011 - 10/2012 Cvs Health – Portsmouth, VA,
Trained and Supervised all employees in
the three different categories of the establishment (cashier, deli and
maintenance)
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 19 sales associates and 3 team leaders.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Generated repeat business through exceptional customer service.
Customer Service/Sales, 04/2006 - 10/2011 Home Depot – Bemidji, MN,
Greeted and assisted all customers that entered the store. Assisted customers in determining and fulfilling their needs through product knowledge and customer interaction.
Stayed aware of new product knowledge both in-store and online.
Executed company objectives designed to build and maintain our customer base, e.g., bridal registry and back to school program.
Assisted with stock replenishment and freight distribution.
Alerted management to well selling or low inventory stock.
Vigilant in protecting company assets from loss by both internal and external sources.
Examined merchandise to verify that it was correctly priced and displayed.
Generated repeat business through exceptional customer service.
Family Support Eligibility Specialist, 2005 - 10/2011 Hibbett Sports, Inc. – Acworth, GA,
Determined the eligibility of families and individuals through personal interviews within guidelines set forth by state and federal regulations.
Stayed informed of all changes in state and federal government regulations and policies regarding eligibility determinations.
Used Microsoft Word, Outlook, Excel, Windows and AS/400 systems daily.
Provided excellent customer service.
Store Manager, 02/2004 - 11/2004 New Leaf Community Markets, Inc. – Half Moon Bay, CA,
Networked to related businesses to increase visibility of store name and services to increase orders by 204.1%.
Assisted the store to #3 in volume for the region.
Managed staff of 8 sales associates and 1 assistant manager.
Increased sales volume by 75.3% in less than 1 year.
Front End Manager, 2003 - 01/2004 Albertsons Companies – Denver, PA, US
Responsible for all register and cashier concerns.
Processed all returns and exchanges as well as customer concerns.
Responsible for floor sets, ad sets and seasonal changes in the following departments were my responsibility; "Game Zone", "Media Zone", "Seasonal", and the stuffed animal area.
Administered all operations within the leased area inside K-mart which is known as Shoe-Mart.
Opened new location in Chicago market associated with the Venture Corporation buy-out.
Received and merchandised the location from the ground up.
Attended job fairs in order to recruit employees and possible management which resulted in 6 of 10 managers in my district being hired and trained by myself.
Increased sales volume from $250,000 to over $1,000,000 in less than 4 years.
Assistant Manager, 1994 - 1997 Von Maur – Omaha, NE,
Interviewed job candidates and made staffing decisions.
Managed staff of 8 sales associates.
Instructed staff on appropriately handling difficult and complicated sales.
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