Highly personable customer service professional with over 8 years of experience in account management, claims and sales processing, and call-center operations within the travel, insurance, and entertainment industries, in addition to experience in laboratory and warehouse environments with: Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service.
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