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Customer Service Representative Resume Example

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AC
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles. Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette. Maximizes seasonal employment as [Job Title], getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Friendly [Job Title] with [Number] years of dedicated [Type] customer service experience. Dedicated to exceeding [Type] goals through effective communication skills and [Type] abilities. Expert in [Software] with training in [Area of expertise] services. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Customer service optimization
  • Customer focused-service
  • Customer service experience
  • High-quality customer service
  • Call center customer service
  • Customer service-oriented
  • Customer Service and Communication Skills
  • Customer service support
  • Customer service understanding
  • Customer-service oriented
  • Customer service and support
  • Greeting customers
  • Kind customer engagement
  • Customer research
Work History
09/2019 - CurrentCustomer Service Representative | Lkq - San Diego , CA
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
06/2018 - 10/2019Cashier | Wegmans Food Markets - Manassas , VA
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
10/2018 - 01/2019Seasonal Sales Rep | Northern Tool + Equipment - Fredericksburg , VA
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Developed and utilized [Type] reports, helping leadership make key decisions and outperform operational targets.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
10/2016 - 06/2017Cashier | Wegmans Food Markets - Manchester , NY
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Prepared and submitted end-of-shift reports using [Software].
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
05/2017Jackson County High School, City, StateHigh School Diploma:
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Jackson County High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Seasonal Sales Rep

Degrees

  • High School Diploma :

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