Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Hardworking and reliable customer service worker with strong background in customer care, billing, and escalations. Highly organized, very coachable, proactive and punctual with team-oriented mentality.
Skills
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Experience
12/2019 to Current
Customer Service RepresentativeMasonite International Corporation － Pittsburg , KS
- Met or exceeded revenue objectives by promoting Verizon Protect and Vz up to customers during service, account and sales follow-up calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Worked with managers to develop service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
05/2018 to 10/2019
Pharmacy TechnicianCharles River Community Health － Both Sites , MA
- Created new customer profiles and updated information in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, including lists of medications and insurance details.
- Received, reviewed, dispensed and labeled over 250 prescriptions daily with expert accuracy.
- Merchandised related products to drive pharmacy department sales.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Verified and filled over 250 prescriptions per day in busy retail pharmacy setting.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
06/2015 to 05/2018
CashierEl Pollo Loco Holdings － Los Angeles , CA
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and custo
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned items in accordance with store policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education and Training
Some College (No Degree): Business AdministrationMiddle Tennessee State University － City, State
- Dean's List Honoree all semesters attending.
- 3.5 GPA
- Ranked in Top 10% of class
05/2017
High School DiplomaAntioch High School － City, State
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Resume Overview
School Attended
- Middle Tennessee State University
- Antioch High School
Job Titles Held:
- Customer Service Representative
- Pharmacy Technician
- Cashier
Degrees
- Some College (No Degree) : Business Administration
High School Diploma
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