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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Hardworking and reliable customer service worker with strong background in customer care, billing, and escalations. Highly organized, very coachable, proactive and punctual with team-oriented mentality.

Skills
  • Call center experience
  • Issue resolution
  • POS systems
  • Customer greeting
  • Customer assistance
  • Data evaluation
  • Adaptive team player
  • Retail sales customer service
  • Courteous demeanor
  • Customer relations
  • High-energy attitude
  • Conflict mediation
  • Conflict resolution
  • Office equipment proficiency
  • Inbound and outbound calling
  • Active listening
  • Organizational strengths
Experience
12/2019 to Current
Customer Service RepresentativeVerizon Wireless － Murfreesboro, TN
  • Met or exceeded revenue objectives by promoting Verizon Protect and Vz up to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
05/2018 to 10/2019
Pharmacy TechnicianWalmart － Antioch, TN
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Received, reviewed, dispensed and labeled over 250 prescriptions daily with expert accuracy.
  • Merchandised related products to drive pharmacy department sales.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over 250 prescriptions per day in busy retail pharmacy setting.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
06/2015 to 05/2018
CashierWalmart － Antioch, TN
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and custo
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education and Training
Some College (No Degree): Business AdministrationMiddle Tennessee State University － Murfreesboro, TN
  • Dean's List Honoree all semesters attending.
  • 3.5 GPA
  • Ranked in Top 10% of class
05/2017
High School DiplomaAntioch High School － Antioch, TN
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Resume Overview

Companies Worked For:

  • Verizon Wireless
  • Walmart

School Attended

  • Middle Tennessee State University
  • Antioch High School

Job Titles Held:

  • Customer Service Representative
  • Pharmacy Technician
  • Cashier

Degrees

  • Some College (No Degree) : Business Administration
    High School Diploma

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