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Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Education and Training
Stark Technical College Canton, OH, Expected in : Medical Science - GPA :
Kent State University Kent, OH Expected in : Medical Science - GPA :
Hoover High School North Canton, OH, Expected in 06/1975 High School Diploma : - GPA :
Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Product organization
  • In-store support
  • Quality assurance controls
  • High-energy attitude
  • Business development understanding
  • Transportation solution development
  • Customer relations
  • Shipping and receiving understanding
  • Data evaluation
  • Office equipment proficiency
  • Sales expertise
  • Problem-solving abilities
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Fleet dispatching
  • Clerical support
  • Route management
  • Conflict mediation
  • Microsoft Office expertise
  • Senior leadership support
  • Call Center Operations
  • Retail sales customer service
Experience
Mckesson Corporation - Customer Service Representative
West Babylon, NY, 02/2016 - 01/2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
Tti, Inc. - Telemarketing Sales Representative
Boston, MA, 01/2015 - 12/2016
  • Gave information about available products and services, including membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Reached out to multiple potential accounts each month.
  • Trained new hires and led large team of off-shore telemarketers.
  • Maintained and recorded customer information in database.
  • Collaborated with management to resolve concerns and problem calls.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Educated customers about product or service offerings meeting individual needs.
  • Completed clerical and administrative tasks such as taking messages and transferring calls for telemarketing team.
Sbm Management - Office Manager
Santa Ana, CA, 09/2004 - 11/2007
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed and oversaw office personnel activities.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Asrc Federal Holding Company - Administrative Assistant
Hanscom Air Force Base, MA, 01/2001 - 02/2003
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Conducted and initialized background checks for potential employees.
Additional Information

I have had extensive background with various computer programs such as Microsoft Word, Outlook, Word Perfect, Quick Books, Quicken, and Peachtree. I enjoy working as a team member and also with the public. My ability to work without supervision and to complete multi tasks projects is very strong.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Stark Technical College
  • Kent State University
  • Hoover High School
Job Titles Held:
  • Customer Service Representative
  • Telemarketing Sales Representative
  • Office Manager
  • Administrative Assistant
Degrees
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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