Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
Work History
03/2021 to Current
Customer Service Representative Mckesson Corporation Usa, WV,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
01/2020 to 03/2021
Customer Service Agent Blackhawk Network, Inc. Fairfax, VA,
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Contacted customers to return routine and general calls promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Resolved over 120 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer information into customized computer system with Clarify to document and organize client records.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
05/2015 to 01/2020
Emergency Medical Technician Immunotek Jeffersonville, IN,
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Responded to over 15 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
01/2003 to 01/2015
Veterinarian Assistant Companion Animal Hospital City, STATE,
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Performed catheterizations, ear flushes, enemas, intravenous feedings and other procedures.
  • Groomed animal coats, clipped claws and polished teeth for canines and felines.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted senior staff with blood analyses and physical assessments.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
  • Euthanized terminally ill patients.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Expected in
High School Diploma:
Deerfield Windsor High School - Albany, GA,
Expected in
Associate of Science: Veterinary Medicine (Pre-Veterinarian)
Darton State College - Albany, GA
Expected in
Associate of Science: Paramedicine
Albany Technical College - Albany, GA

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Resume Strength

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Resume Overview

School Attended
  • Deerfield Windsor High School
  • Darton State College
  • Albany Technical College
Job Titles Held:
  • Customer Service Representative
  • Customer Service Agent
  • Emergency Medical Technician
  • Veterinarian Assistant
  • High School Diploma
  • Associate of Science
  • Associate of Science

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