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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated sales associate talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in customer service, retention and problem resolution. Proficient in managing conversational flow and diffusing difficult customer situations. Friendly and efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding salvage yard,any and all customer needs in wear housing housekeeping automotive waitressing. Standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Energetic Sales Associate ready to drive customer satisfaction and increase sales. Provides knowledgeable, friendly advice about any and all questions or concerns. A very hard worker and fast learner,love helping customers no matter what the situation may be.

Skills

Credit card payment processing

  • Inbound and Outbound Calling
  • Adaptive team player
  • Retail sales customer service
  • Sales expertise
  • Merchandising knowledge
  • Cash handling accuracy
  • Verbal/written communication
  • Cash register operation
  • Energetic self-starter
  • Outgoing personality
  • Team player mentality
Work History
04/2021 to Current
Customer Service Representative Mckesson Corporation Usa, ND,
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Monitored customer order process and addressed customer issues.
  • Created and implemented store displays, promoting sales and growth.
  • Produced sales documents, finalized deals and filed records.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased profitability and revenue by generating profit in sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal service selections.
  • Reset store displays for special events and seasonal merchandise changes.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered over 100+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.
07/2019 to 12/2019
Wear House Liner Mercy Iowa City Rehabilitation Hospital Cedar Rapids, IA,
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Tagged unmarked merchandise with item number.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Lifted materials of varied weights on regular basis.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Generated shipping documents, including packing lists and invoices.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from different warehouse locations.
  • Stood for extended time periods to complete order fulfillment process.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Managed team of 6-8 employees, overseeing hiring, training, and professional growth of employees
  • Improved all my skills through consistent hard work and dedication to attending work every day and doing all that can be done to build my sale and help the customers in their needs as well as the business.
05/2013 to 01/2015
Housekeeper Cache Creek Casino Resort Brooks, CA,
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Used different cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
08/2010 to 04/2011
Waitress Buffalo Wild Wings City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rearranged tables and chairs, located or rolled extra silverware and was set to prepare for large groups.
  • Sent orders to kitchen staff.
  • Trained new employees to perform duties by showing how to begin and complete all duties correctly and in timely manner.
  • Improved quality of service 75% by working closely with all staff and meeting customer expectations.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Entered customer food orders into computer system.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Prepared and served cold, hot and alcohol beverages to guests.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Greeted newly seated guests quickly and efficiently.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Expected in 08/2020
GED:
Altus High School - Altus, OK
GPA:

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Resume Overview

School Attended
  • Altus High School
Job Titles Held:
  • Customer Service Representative
  • Wear House Liner
  • Housekeeper
  • Waitress
Degrees
  • GED