- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Ethical Management experience, talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 25 years of experience in quickly resolving Customer Service issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- Assisted customers each call with major credit card questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Answered inbound calls per day and directed to designated individuals or departments.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated and communicated with multiple local clients daily to gather pertinent information.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize team productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Enhanced sales by implementing merchandising and promotional improvements.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Evaluated employee performance and developed improvement plans.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize team productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Enhanced sales by implementing merchandising and promotional improvements.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project future demands.
Vatterrott College - Springfield MIssouri,
OTC - Springfield Missouri,
Springfield Catholic - Springfield Missouri ,
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Resume Overview
School Attended
- Vatterrott College
- OTC
- Springfield Catholic
Job Titles Held:
- Customer Service Representative
- Receptionist
- Assistant Manager
- Assistant Manager
Degrees
- Associate of Applied Science
- Some College (No Degree)
- GED
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