Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Links
- iamshecustomsbykiracstore.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in plenty industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
09/2020 to 01/2021Customer Service RepresentativeMohawk Industries | Walpole , MA
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Regularly exceeded daily sales and product add-on quotas.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Collected all premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
02/2017 to 08/2020Team Member/Coffee BaristaFood City | Lafollette , TN
- Contributed to team success by completing jobs quickly and accurately.
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Trained 3 employees over 12 months.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers about new products.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Educated customers on promotions to enhance sales.
05/2016 to 08/2016General Merchandise StockerTotal Wine | Brentwood , TN
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Checked packages and merchandise for damage and notified vendors.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Checked and pulled defective or expired products from shelves.
- Unloaded arriving product stock and moved to store display areas.
- Answered customer questions and provided detailed product information.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
06/2013 to 08/2014CashierBurger King | City , STATE
- Worked flexible hours; night, weekend, and holiday shifts.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Collaborated with team members to complete orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared and expedited food orders to support waitstaff and other team members.
Education
Expected in 09/2022Bachelor of Science | Business AdministrationStrayer University, City, State
06/2014High School DiplomaSouthern Nash High School, City, State
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Resume Overview
School Attended
- Strayer University
- Southern Nash High School
Job Titles Held:
- Customer Service Representative
- Team Member/Coffee Barista
- General Merchandise Stocker
- Cashier
Degrees
- Expected in 09/2022 Bachelor of Science | Business Administration
06/2014 High School Diploma
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