Customer Service Representative Resume Example Vapors

CUSTOMER SERVICE REPRESENTATIVE

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about retail and selling standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Flexible hours with eight years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Report creation
Credit card payment processing
Customer relations
High-energy attitude
Store maintenance
Inbound and outbound calling
Retail sales customer service

Problem-solving abilities
Product organization
Sales expertise
Stockroom procedures
Conflict mediation
Active listening
In-store support

Experience

12/2014 to 05/2015

Customer Service RepresentativeVapors － Hinesville, GA

Asked probing questions to determine service needs and accurately input information into electronic systems.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Replenished shelves to maintain adequate merchandise levels.
Exceeded team goals and collaborated with staff to implement customer service initiatives.

02/2014 to 12/2014

Customer Service RepresentativeElite Vapors － Lexington, SC

Asked probing questions to determine service needs and accurately input information into electronic systems.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Consulted with customers to determine best methods to resolve service and billing issues.

03/2011 to 01/2014

CashierIngles Markets － Hendersonville, NC

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.

Education and Training

Bachelor of Science: Criminal Justice Florence-Darlington Technical College － Florence, SC

Resume Overview

Companies Worked For:

Vapors
Elite Vapors
Ingles Markets

School Attended

Florence-Darlington Technical College

Job Titles Held:

Customer Service Representative
Cashier

Degrees

Bachelor of Science : Criminal Justice

Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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