Livecareer-Resume

Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Education
Expected in
: Criminal Justice, Accounting
The University of Illinois At Springfield - Springfield, IL ,
GPA:
Expected in 06/2020
High School Diploma:
Mooseheart Child & City High School - Aurora, IL,
GPA:
  • Elected Captain for Armed Drill.
  • Awarded a ROTC Recognition Award for diligence in the discharge of duties and willingness to serve God and Country for Mutual benefits.
  • Graduated with 3.4 GPA.
  • Awarded a letter of recognition for leadership.
  • Professional development completed in Spanish
Professional Summary

Motivated from all my past jobs which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. In addition, I was raised to always treat those with respect and honor. To always be the best I can, and show my supervisors my skills. I will always say yes to everything my higher up managers ask me to do. I am also not afraid to speak up if i have any feedback or suggestions.

Skills
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Multi-Line Phone Systems
  • Patient and Empathetic
  • Time Management
Work History
10/2020 to Current
Customer Service Representative Nidec Motors Princeton, IN,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environment.
  • Cross-trained and backed up other customer service managers.
10/2020 to Current
Money Center Associate Trinity Health Corporation Osage, IA,
  • Performed various money center services to customers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Answered department phone calls.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Verified totals, checked store transfers and assisted with price changes.
  • Researched vendor invoices to verify proper payment for deliveries.
07/2020 to 01/2021
Baker Compass Group Usa Inc Hastings, NE,
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Cleaned and maintained kitchen equipment and oven.
  • Managed inventory, labor, expenses and other operational processes.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established merchandising, sales and profit objectives.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Complied with all health and safety codes.
10/2018 to 06/2020
Cashier Wegmans Food Markets, Inc. Henrico, VA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Preserved company cash and investment of surplus funds.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register to record all transactions accurately and efficiently.
Languages
Spanish:
Native or Bilingual
Negotiated:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • The University of Illinois At Springfield
  • Mooseheart Child & City High School
Job Titles Held:
  • Customer Service Representative
  • Money Center Associate
  • Baker
  • Cashier
Degrees
  • High School Diploma