Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Expected in
: Criminal Justice, Accounting
The University of Illinois At Springfield - Springfield, IL ,
Expected in 06/2020
High School Diploma:
Mooseheart Child & City High School - Aurora, IL,
  • Elected Captain for Armed Drill.
  • Awarded a ROTC Recognition Award for diligence in the discharge of duties and willingness to serve God and Country for Mutual benefits.
  • Graduated with 3.4 GPA.
  • Awarded a letter of recognition for leadership.
  • Professional development completed in Spanish
Professional Summary

Motivated from all my past jobs which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. In addition, I was raised to always treat those with respect and honor. To always be the best I can, and show my supervisors my skills. I will always say yes to everything my higher up managers ask me to do. I am also not afraid to speak up if i have any feedback or suggestions.

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Multi-Line Phone Systems
  • Patient and Empathetic
  • Time Management
Work History
10/2020 to Current
Customer Service Representative Nidec Motors Princeton, IN,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environment.
  • Cross-trained and backed up other customer service managers.
10/2020 to Current
Money Center Associate Trinity Health Corporation Osage, IA,
  • Performed various money center services to customers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Answered department phone calls.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Verified totals, checked store transfers and assisted with price changes.
  • Researched vendor invoices to verify proper payment for deliveries.
07/2020 to 01/2021
Baker Compass Group Usa Inc Hastings, NE,
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Cleaned and maintained kitchen equipment and oven.
  • Managed inventory, labor, expenses and other operational processes.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established merchandising, sales and profit objectives.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Complied with all health and safety codes.
10/2018 to 06/2020
Cashier Wegmans Food Markets, Inc. Henrico, VA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Preserved company cash and investment of surplus funds.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register to record all transactions accurately and efficiently.
Native or Bilingual

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • The University of Illinois At Springfield
  • Mooseheart Child & City High School
Job Titles Held:
  • Customer Service Representative
  • Money Center Associate
  • Baker
  • Cashier
  • High School Diploma