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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

✓ Hardworking, dedicated, reliable, highly organized, proactive and punctual with team-oriented mentality.

✓ Strong aptitude for working with little supervision in remote environments.

✓ Competent in listening to customer needs.

✓ Highly empathetic and supportive team player with upbeat, positive attitude.

✓ Motivated to maintain customer satisfaction and contribute to company success.

✓ Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

✓ Competent in organizing deliveries, and resolving customer concerns.

✓ Detail-oriented, responsive and adaptable to changing conditions.

✓ Capable CSR knowledge, providing top-notch customer service to customers.

✓ Efficient, well-organized and service-oriented team player focused on keeping customers happy and satisfied.

✓ Experienced in managing paperwork, collecting payments and resolving issues.

✓ Upbeat, flexible and approachable, with strong organizational and time management skills.

✓ Responsible and friendly, able to make customers feel welcome.

✓ Proficient in payment processing and general housekeeping of store areas.

Overall a dedicated, focused, hardworking and punctual with excellent interpersonal and organizational skills customer service representative motivated to improve service satisfaction and contribute to overall company success.

Skills
  • Bilingual
  • Adaptive team player
  • High-energy attitude
  • Customer relations
  • Office equipment proficiency
  • Credit card payment processing
  • Inbound and outbound calling
  • In-store support
  • Clerical support
  • Problem-solving abilities
  • Courteous demeanor
  • Machine setups
  • Product packaging
Experience
Customer Service Representative | 12/2018 to 01/2020Ntt Data Corporation - Mountain View , CA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve account and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, and store issues to management.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked with management to develop customer service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Translated services for three-person team to serve Spanish-speaking customer needs.
  • Set up and activated customer accounts to maintain district managers satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
Certified Jack/Scale Operator | 06/2010 to 02/2014Plug Power Inc. - Houston , TX
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Unloaded incoming items from trucks and trailers and transported materials to staging area.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Maximized team efficiency by using equipment such as hand pallet jack and walkie/rider jack to move materials.
  • Collaborated in team environment to maintain high levels of productivity.
  • Tied and secured loads to prevent shifting or damage to items.
  • Logged weight and destination production data in detailed daily logs for management review.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
  • Packed merchandise into combos and containers to ensure safe shipment.
  • Weighed materials and recorded weights on tags, labels and production schedules.
  • Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
  • Scanned materials into and out of inventory using barcode tags.
  • Immediately reported any safety and quality issues to management.
  • Monitored counts, weights and measures to verify accuracy.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Conducted inventory transactions using scanner gun.
  • Filled out inspection logs at beginning of each shift.
  • Kept appropriate records and reports for inventory accuracy.
  • Maneuvered walkie rider electric jack over and around loaded pallets, boxes and other materials.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Operated equipment with focus on safety and efficiency.
  • Checked all packed cartons for correct shipping labels to promote efficient delivery.
  • Transferred materials to and from warehouses, production lines and packaging lines.
  • Accurately received, stored and shipped products safely and efficiently.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.
Production Worker | 09/2004 to 03/2007Smithfield Foods - City , STATE
  • Packaged products to comply with multiple work orders and deadlines.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Inspected finished products for quality and adherence to customer specifications.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Recorded production data in daily logs.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Examined final products to check conformance with quality and design standards.
Education and Training
Lakewood High School - - City,State | | High School Diploma02/2004
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Completeness

Resume Overview

School Attended

  • Lakewood High School

Job Titles Held:

  • Customer Service Representative
  • Certified Jack/Scale Operator
  • Production Worker

Degrees

  • Lakewood High School - City , State | High School Diploma

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