Customer Service Representative Resume Example
✓ Hardworking, dedicated, reliable, highly organized, proactive and punctual with team-oriented mentality.
✓ Strong aptitude for working with little supervision in remote environments.
✓ Competent in listening to customer needs.
✓ Highly empathetic and supportive team player with upbeat, positive attitude.
✓ Motivated to maintain customer satisfaction and contribute to company success.
✓ Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
✓ Competent in organizing deliveries, and resolving customer concerns.
✓ Detail-oriented, responsive and adaptable to changing conditions.
✓ Capable CSR knowledge, providing top-notch customer service to customers.
✓ Efficient, well-organized and service-oriented team player focused on keeping customers happy and satisfied.
✓ Experienced in managing paperwork, collecting payments and resolving issues.
✓ Upbeat, flexible and approachable, with strong organizational and time management skills.
✓ Responsible and friendly, able to make customers feel welcome.
✓ Proficient in payment processing and general housekeeping of store areas.
Overall a dedicated, focused, hardworking and punctual with excellent interpersonal and organizational skills customer service representative motivated to improve service satisfaction and contribute to overall company success.
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- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve account and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, and store issues to management.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Worked with management to develop customer service improvement initiatives.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Translated services for three-person team to serve Spanish-speaking customer needs.
- Set up and activated customer accounts to maintain district managers satisfaction levels.
- Reviewed account and service histories to identify trends and issues.
- Moved goods between warehouse locations according to shipment and storage needs.
- Unloaded incoming items from trucks and trailers and transported materials to staging area.
- Moved pallets of merchandise using electric forklifts and electric pallets.
- Maximized team efficiency by using equipment such as hand pallet jack and walkie/rider jack to move materials.
- Collaborated in team environment to maintain high levels of productivity.
- Tied and secured loads to prevent shifting or damage to items.
- Logged weight and destination production data in detailed daily logs for management review.
- Communicated with team members to coordinate efficient and accurate movements.
- Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
- Packed merchandise into combos and containers to ensure safe shipment.
- Weighed materials and recorded weights on tags, labels and production schedules.
- Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
- Scanned materials into and out of inventory using barcode tags.
- Immediately reported any safety and quality issues to management.
- Monitored counts, weights and measures to verify accuracy.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Conducted inventory transactions using scanner gun.
- Filled out inspection logs at beginning of each shift.
- Kept appropriate records and reports for inventory accuracy.
- Maneuvered walkie rider electric jack over and around loaded pallets, boxes and other materials.
- Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
- Operated equipment with focus on safety and efficiency.
- Checked all packed cartons for correct shipping labels to promote efficient delivery.
- Transferred materials to and from warehouses, production lines and packaging lines.
- Accurately received, stored and shipped products safely and efficiently.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.
- Packaged products to comply with multiple work orders and deadlines.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Inspected finished products for quality and adherence to customer specifications.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Recorded production data in daily logs.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Examined final products to check conformance with quality and design standards.
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Resume Overview
School Attended
- Lakewood High School
Job Titles Held:
- Customer Service Representative
- Certified Jack/Scale Operator
- Production Worker
Degrees
- Lakewood High School - City , State | High School Diploma
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