Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

✓ Hardworking, dedicated, reliable, highly organized, proactive and punctual with team-oriented mentality.

✓ Strong aptitude for working with little supervision in remote environments.

✓ Competent in listening to customer needs.

✓ Highly empathetic and supportive team player with upbeat, positive attitude.

✓ Motivated to maintain customer satisfaction and contribute to company success.

✓ Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

✓ Competent in organizing deliveries, and resolving customer concerns.

✓ Detail-oriented, responsive and adaptable to changing conditions.

✓ Capable CSR knowledge, providing top-notch customer service to customers.

✓ Efficient, well-organized and service-oriented team player focused on keeping customers happy and satisfied.

✓ Experienced in managing paperwork, collecting payments and resolving issues.

✓ Upbeat, flexible and approachable, with strong organizational and time management skills.

✓ Responsible and friendly, able to make customers feel welcome.

✓ Proficient in payment processing and general housekeeping of store areas.

Overall a dedicated, focused, hardworking and punctual with excellent interpersonal and organizational skills customer service representative motivated to improve service satisfaction and contribute to overall company success.

Skills

Bilingual
Adaptive team player
High-energy attitude
Customer relations
Office equipment proficiency
Credit card payment processing
Inbound and outbound calling

In-store support
Clerical support
Problem-solving abilities
Courteous demeanor
Machine setups
Product packaging

Experience

Customer Service Representative | 12/2018 to 01/2020Company Name - City, State

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to determine best methods to resolve account and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concerns, and store issues to management.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Worked with management to develop customer service improvement initiatives.
Evaluated customer account information to assess current issues and determine potential solutions.
Translated services for three-person team to serve Spanish-speaking customer needs.
Set up and activated customer accounts to maintain district managers satisfaction levels.
Reviewed account and service histories to identify trends and issues.

Certified Jack/Scale Operator | 06/2010 to 02/2014Company Name - City, State

Moved goods between warehouse locations according to shipment and storage needs.
Unloaded incoming items from trucks and trailers and transported materials to staging area.
Moved pallets of merchandise using electric forklifts and electric pallets.
Maximized team efficiency by using equipment such as hand pallet jack and walkie/rider jack to move materials.
Collaborated in team environment to maintain high levels of productivity.
Tied and secured loads to prevent shifting or damage to items.
Logged weight and destination production data in detailed daily logs for management review.
Communicated with team members to coordinate efficient and accurate movements.
Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
Packed merchandise into combos and containers to ensure safe shipment.
Weighed materials and recorded weights on tags, labels and production schedules.
Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
Scanned materials into and out of inventory using barcode tags.
Immediately reported any safety and quality issues to management.
Monitored counts, weights and measures to verify accuracy.
Examined empty pallets for damage and moved pallets to proper storage areas.
Conducted inventory transactions using scanner gun.
Filled out inspection logs at beginning of each shift.
Kept appropriate records and reports for inventory accuracy.
Maneuvered walkie rider electric jack over and around loaded pallets, boxes and other materials.
Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
Operated equipment with focus on safety and efficiency.
Checked all packed cartons for correct shipping labels to promote efficient delivery.
Transferred materials to and from warehouses, production lines and packaging lines.
Accurately received, stored and shipped products safely and efficiently.
Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.

Production Worker | 09/2004 to 03/2007Company Name - City, State

Packaged products to comply with multiple work orders and deadlines.
Inspected quality of finished products, making minor repairs to meet project expectations.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Inspected finished products for quality and adherence to customer specifications.
Set up and operated production equipment according to daily work orders and safety procedures.
Moved items between machines, conveyors and transport equipment based on current production needs.
Recorded production data in daily logs.
Monitored processes to avoid overloading and keep machinery functioning properly.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Examined final products to check conformance with quality and design standards.

Education and Training

Lakewood High School - - City,State | | High School Diploma02/2004

Resume Overview

School Attended

Lakewood High School

Job Titles Held:

Customer Service Representative
Certified Jack/Scale Operator
Production Worker

Degrees

Lakewood High School - City , State | High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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